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Higher Education + Technology = ACUTA
Yet a great majority of those 12 million a compliant third-party for PCI processing, that
ucing
companies are unaware of the stipulations and company may still be in-scope of the regulation
As a CIO, it is important for
• Professional networking at its best happens at the face-to-face requirements involved in PCI compliance. and out of compliance. A malicious party can
oyee me to be a part of a group of events and via the listserv/community. We provide opportunities to connect Many are under the impression that as long
hack the call center’s network and in ltrate the
and people who strive to con nually evolve as knowledgeable with people who can help you succeed.
as they employ a PCI-compliant partner to communication between the end-customer and
t the technology professionals.
• High-quality education features presenters at seminars and process cardholder information for their contact the PCI-compliant partner.
aken
I know of no be er organiza on conferences who are experts in the eld.
center, then they have satis ed their compliance
to be a part of than ACUTA.
Keith Fowlkes • Valuable publications bring critical information to you in a timely, obligations and are not vulnerable to nes.
Here’s how it happens: A great majority of
oyees Director of Informaon Technology pro-active way.
Companies that have been hacked have in contact center networks technically achieve
ry to Services and CIO • Online resources give you access to solutions that will help you meet fact lost millions of dollars as a result of this the connection with their compliant partners
tered
Centre College
the needs of your campus faculty, staff, and students.
misconception.
through some form of conferencing, albeit
• Professional development opportunities abound at ACUTA, ird-party payment processors o en one where the originating agent can’t listen-in.
f pri- giving you experiences that will help you grow professionally and advance your career.
guarantee PCI Level 1 compliance, and many e agent re-joins the call when the transfer of
ed?
organizations are comfortable with that. sensitive data is complete. For the business in
pany www.acuta.org Businesses are lulled into a state of false security, question, that’s like letting a customer through
oyee? Questions: Call Amy at (859) 278-3338.
thinking that such an alliance puts their solution the front door and ushering them into a private
rticle “out of scope” for compliance.
room to convene with a PCI-compliant partner. Join Today!
ssen-
But here’s a problem that a shocking amount Yet the whole transaction still occurs in that Connecting Campus IT Professionals with Ideas and Solutions
%
of businesses don’t comprehend: If a transaction company’s facility. If the whole facility is not
goes through their system, even if it is routed to
secure, the PCI transaction is still vulnerable.
A business is only exempt from PCI Level
1 compliance if the caller is completely
disassociated from its phone system while
the primary cardholder information is being Inc.
transmitted. Once that disintermediation Connect and Communicate
happens, the challenge is then to get the call
back onto your customer’s system, in the same
queue, with the same agent, so that the customer SOLUTIONS
service agent can complete the sale. In that TRONICS DOES IT ALL!
scenario, a PCI-compliant processing partner will
bear all the responsibility, as it should be, and the
customer service agent can continue with his or
her transaction.
e PCI Security Standards Council continues
to change its regulations, which is one of the
main reasons for the lag in accurate compliance
information in the marketplace. ese changes
are a necessary evil, however. Compliance
regulations must evolve, because hackers are
G
smart, and they continue to devise new ways to WE BUY
in ltrate commercial networks and perpetrate
REPAIRS
identity the . Compliance will always be a YOUR EXCESS
moving target. Businesses, and the providers who
deliver their technologies, need to keep pace with
those dynamics.
Telecom resellers need to make their
customers aware of the latest PCI compliance
requirements, so those companies can be
informed about their level of risk. As long
as the consumer’s credit card information is
being transmitted across a company’s network,
that company is subject to PCI compliance
regulations—no matter how diligent a processing
partner they have contracted. Considering the
amount of companies who don’t understand this
requirement, the opportunity is huge for telecom
resellers with a solution that can address these
issues. In the end, our diligence in facilitating
a more compliant marketplace will help create
INSTALLATION
a more secure eCommerce environment for TRAINING
everyone. ■
TELECOMReselle
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