Page 17 - Avaya Extra Q3 2014

Extra report on Avaya BUYER’S GUIDE
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Extra Report on Avaya BUYER’S GUIDE
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Avaya Aura (continued)
Avaya Aura (continued)
Company
Solution/Service name
Description
Contact
E-mail
Prognosis VoIP Monitor is now licensed to monitor over 5.9 million Avaya phones to maximize availability, ensure voice quality and minimize operating
Integrated Research,
Prognosis VoIP Monitor
General Enquiries
info.usa@ir.com
Company
Solution/Service name
Description Avaya Platform
Contact
Contact email
the people behind Prognosis
costs. Visit voicequality.com for your free 250-phone entitlement.
Coordinated Systems,
Virtual Observer
CSI's Virtual Observer call recording & quality optimization solution supports all Avaya configurations Avaya Aura®
Rich Marcia
rmarcia@csiworld.com
IntelePeer, Inc.
IntelePeer SIP Trunking Combine the functionality of Avaya SBC for Enterprise with the simplicity and reliability of IntelePeer SIP Trunking, rated compliant for SBC for
Dan Sheahan SIP@intelepeer.com
Inc.
including the most flexible DMCC recording methods available. Delivered in a web interface, Virtual
Observer's robust QA feature set combines with integrated speech analytics, agent portal and WFM to
(w/ Avaya SBCE)
Enterprise and Avaya Aura®.
IntelePeer, Inc.
IntelePeer CoreCloud SIP Trunking
deInlitveelerPteheer’sbCeosret CvloauludeSIiPntrtuhnekingdius sAtvrayy. a-compliant and offers carrier-grade quality and reliability at competitive rates. Our services include PSTN
Norman Siow
SIP@intelepeer.com
interconnections, DIDs, local, long distance, toll-free and E911.
InteractCRM
ThinConnect Callback
SIP Trunking solution Avaya Aura®
William White
bill.white@cox.com
Cox Communications
SIP Trunking
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on virtual hold. Callback can be scheduled using
Snehal Patel
sales@interactcrm.com
Data Track Technology
ECLIPSE CMS
EctlhipesWeeCba, SllMMS atenxatignegmoretrnatdSitiofntawl vaoriece(.CMS) gives you visibility of the response, utilisation and cost Avaya Aura®
Nigel Jones
nigel.jones@dtrack.com
InteractCRM CallBackConnect control of your telephony network. It has been deployed worldwide for Governments, telecoms
Snehal Patel sales@interactcrm.com operators, and businesses.
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on a virtual hold. Callback can be scheduled using
the Web, SMS texting or traditional voice.
InDtAerTaEcLtCSRMoftware
Solutions, LLC
UnifTiehidnCoonnetactcMtCueltniCthearnnel
SWEET! Business Edition
DaSneLhealmPkatel
sales@dsaletes@l-ginrtoeurapc.tcorm.com
thwreesbhchoaldt, SaMlaSrmansd,swocaiallbinotaerdacst,ioangs.ent status override, disposition and reason codes, internal ‘chat’, CoInntaovcattcivenmteurltficohraSnineglldesokrtompucllitein-st,iteh.atRceaanlbteimemebaegdednedtiannsidegarnoyuCpRMmoapnpitliocaritniogn,,hdeislitvoerriicnaglareupniofiretds,desktoptoagAevnatsyatoAhuanrad®levoice,email,
Interalia Inc
iPromMOH
Brian Hernandez
bhernandez@interalia.com
Unlimited supervisors.
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used for both music/messaging and overhead
DoubleHorn IPOne SIP Trunking Services
Robert Erickson
rerickson@doublehorn.com
Ideal for businesses seeking secure, interoperable and tightly integrated session-based Avaya Aura® paging applications.
InCtoemralmiauInncications
SBX / XMU+
Brian Hernandez
bhernandez@interalia.com
coTmhemSBuXn/iXcMatUio+nasretoscsaluapblpeovroticme aupltpilpiclaetisointepsla, tmfoormbsiltehawt osurpkpeorsrt amnudltiBplYeOaDppmlicatnioangsesmimeunltat,noeouurslAyv: aACyDa announcements, call processing, failover,
coMmOpHlianndtaSuItPo-tartutennkdsanetn. able Unified Communications for SMEs.
Interquartz
Voyager Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed
Charles Williams
charles.williams@interquartz.co.uk
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Avaya Aura®
Jamie Elenbaas / sales@duvocie.com
Jon Dulude
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication
with over 40,000 customers, worldwide. High quality and cost effective.
Interquartz
Gemini Hotel Phones
Manager. InnDesk provides web based guest administration.
Charles Williams
charles.williams@interquartz.co.uk
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed with
dvsAnalytics
EncoreTM
dvsAnalytics marketing@dvsAnalytics.com
over 40,000 customers, worldwide. High quality and cost effective.
Encore’s interaction recording and quality management suite, including its Avaya Aura® integration, Avaya Aura®
ION Networks
(fka API Technologies)
ION SA5600-SAL Secure Access Link Appliance
MIaOrNkeSatilnesg
prPolvuigd-eansda-P“labyesetcuinritcylapspsl”iasnoceluwtiiothnathfualltshtaenldp-salbonuesiSneecusrseeAsccmesasiLnintakin(SAcLo)mGaptleiawnacyep,reminisntiamlleizde, dleialivbeilritnyg, caendtralized IP connectivity and Avayaaplication larming
ion.sales.info@apitech.com
IPC Systems, Inc.
Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations of all sizes.
Matthew Parker
improveperformance.matthew.parker@ipc.com
EarthLink
EarthLink SIP Trunking
SIP Trunking solution Avaya Aura®
Srikanth sgomattam@corp.earthlink.com
GoMmatathtetawmParker
IPC Systems, Inc.
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen anywhere and anytime.
matthew.parker@ipc.com
ISI Telemanagement Solutions, Inc. Infortel Select - Call Accounting
Edigin, Inc.
SVRX Recording and Quality The SVRX recording solution captures all required communications and call details. It supports Avaya Aura®
Mark McNeill
Infortel® Select offers onsite and hosted telecom reporting solutions transforming call detail records (CDR) into meaningful data, providing business
mmcneill@isi-info.com
intelligence tools to properly manage employee productivity, telecom activity and network traffic/utilization (SIP).”
Dustin Prock
dustinp@edigin.com
Monlitoring
KnoahSoft Harmony
KnoahSoft
multi-site distributed architectures, redundant environments, integrated screen capture, and agent
evWaolurkaftoirocne.optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, Quality & Performance management, Coaching,
KnoahSoft Sales
sales@knoahsoft.com
eLearning, Speech Analytics, Post-call Survey and Workforce Management tools.
Empirix
OneSight
Kofax Austria GmbH
Kofax Communication Server
Proactive monitoring solution designed for contact center technology providing a single perspective of Avaya Aura®
Jason Humblias
jhumblias@empirix.com
voice infrastructure.
Kofax Communication Server enables the reliable and secure exchange of business-critical messages among applications and devices. It handles
Kofax
info@kofax.com
incoming and outgoing fax traffic and voice messages to accelerate business.
Envision, Inc.
Click2Coach
Komutel Inc.
Click2Coach® provides contact center supervisors with the training, quality monitoring and evaluation Avaya Aura®
Envision
info@envisioninc.com
tools they need to develop agents who have the skills and knowledge to provide consistently
SITTM (Solution for Integrated SITTM Console for Healthcare, Public Safety, Education, Government and Enterprise. Plug-in design delivers enhanced call handling and a wide range of
Michel Lacasse michel.lacasse@komutel.com
superior customer service.
Telecommunications)
business specific options in a single GUI. Deployment modes available on premise or in the cloud.
Level 3 Communications
Esna Technologies Inc.
Level 3 SIP Voice Services
OfficelinxTM
Michael Robles
Davide Petramala
mike.robles@level3.com
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you confidence in your migration and integration efforts.
EsnaOfficelinxTMacoprehensivecollaborationplatformthat embeds Avaya's communications Avaya Aura®
davidep@esna.com
infrastructure with cloud and on-premise business applications from Microsoft, Google and others.
Buildyourenterprisecommunicatiofoundationwithatrustedpartner.
Libatel
SharpDial connection
management system module for integration with hospitality communications.
Giselle Bou Ghanem
gghanem@libatel.com
SharpDial, a web-SQL based call accounting solution, includes a call control module for limiting the phone usage per extension and a property
Esna Technologies Inc.
Libatel
OfficelinxTM Cloudlink Edition
TouchCon Hospitality Suite
business applications such as Google Apps and Salesforce.com.
Davide Petramala
Giselle Bou Ghanem
davidep@esna.com
gghanem@libatel.com
Esna OfficelinxTM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based Avaya Aura®
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality environment to display various useful information
including real-time local weather forcasts, currency convertor based on daily exchange rate data, Hotel information including speed dial lists. etc.
ESTOS GmbH
Libatel
ESTOS ECSTA
TouchCon Office Suite
The ECSTA TAPI driver makes professional integration of third party TAPI-compatible applications with Avaya Aura® AvAasyuaitepolaftafpoprmlicastipoonssfoibr tlehe. Avaya 96xx Touchscreen IP Deskphones for Room control (light, air conditioning and projector control), Weather forecast
Eric Kirchner
Giselle Bou Ghanem
eric.kirchner@estos.de
gghanem@libatel.com
and News applications, Stock Market application with real-time market data updates.
Etisalat Contact Centre
Libatel
TouchCon Islamic Suite
SIP Trunking solution Avaya Aura®
Munawar
mnalakath@etisalat.ae
Nalakath VoIP Trunk
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily supplications. Supplications can be retrieved
Giselle Bou Ghanem
gghanem@libatel.com
per city and can be previewed 3 days in advance.
FCS Computer Systems
Phoenix
Jimmy Lew
Lumos Networks
Lumos Networks SIP Trunking FCS Phoenix is a dynamic voicemail and fax system for hotels. It supports SIP and analog PABX with Avaya Aura®
jimmy.lew@planet1world.com
Sdn Bhd
Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity efficiently, sharing the same circuit for voice,
Lumos Networks Sales sales@lumosnet.com
auto-wake-up calls, room status updates, mini-bar posting to the PMS and auto attendant function
for large hotels, integrated resorts and multi-property operations.
Internet and Wide Area Networking. We are trusted advisors.
SIP trunking
Masergy Communications, inc.
Andrew Singleton
andy.singleton@masergy.com
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for Avaya Aura®
Barbara King
barbara.king@planet1world.com
FCS Computer Systems
Unicorn
SIP Trunking solution
Metropolis Technologies, Inc
OfficeWatch Telemanagement hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi-
Sdn Bhd
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll fraud detection, trunk analysis, and robust
Sales sales2012@metropolis.com reporting features for improved efficiency and profitability.
ProfitWatch
Metropolis Technologies, Inc
property operations.
Sales
sales2012@metropolis.com
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate bill-back, customizable rate tables, 911 alerts,
In-CallRescue
Fonolo
Int-oCllaflrlaRuedsdceutectiisonaacnldoutrdun-bkansaeldysisofolurtiimopnrothveadteaffillociwenscyyaonudtpororfietpablailcitey.hold-timewithacall-backinyour AvayaAura®
FonoloSales
sales@fonolo.com
Motorola Point to Point (PTP) Motorola Solutions Motorola provides wireless connections for CM Gateways in both licensed and unlicensed bands at distances up to 155 miles. PTP operates in line of
call center. Fonolo's technology easily hooks into your existing call center infrastructure, with minimal
John Vincent
john.vincent
Broadband wireless networking sight, near and non-line of site.
@motorolasolutions.com
impact to your business processes. Visual IVR and Click-to-Call-Back functionality for web sites and
bridges
mobile apps are also available.
FronMtioetrtoSSIPIPTrrunking MForottnotVieorIP
Avaya Aura®
ToEnriyc KSotachneknus tony.stanekoucsh@en@ftrm.cotmtovoip.nl SISPIPTrTurunnkkiing solulutitoionn
Movitas Hosted Solution
Communications
Movitas helps hotels connect guests’ mobile devices to the PBX for in-house, local & long-distance calling. It is also a marketing engine for promotions,
Movitas
Chuck Sacco
csacco@movitas.com
Fusion SIP Trunking
generating higher spend on amenities.
Fusion
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing Avaya Aura®
Michael Salerno
msalerno@fusionconnect.com
MTS Allstream SIP Trunking MTS Allstream
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast in Canada. Our 30,000 km fibre-optic
Mohamed Ibrahim mohamed.ibrahim@ flexible pricing and low calling rates. Experience optimal performance with our voice-optimized
network designed for maximum reliability, availability, security, and quality of service. Full range of
Service
backbone combines advanced IP connectivity, digital switching, Ethernet-featured services and the latest security technologies. Allstream SIP trunks are
certified with Avaya Aura.
mtsallstream.com
business continuity, redundancy and call bursting options available for maximum performance and
SEMAP+
Netcall Telecom Limited
Netcall’s Customer Engagement Platform (SEMAP+) helps organisations deliver superior contact management more productively while reducing costs Richard Farrell
richard.farrell@netcall.com
scalability.
IP Direct Connect
Gamma Telecom
SIaPnTdruimnpkrionvginsgosleurvtiocen. The modular platform enables cost-effective expansion and extension of capabilities. Avaya Aura®
Alan Mackie
amackie@gammatelecom.com
NetIQ Corp d/b/a Attachmate
NetIQ AppManager
NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately monitor, alert, diagnose, and report on system performance
NetIQ Sales
Info@netiq.com
Genesis Systems
Call Accounting
Genesis Call Accounting gives businesses of all sizes the ability to easily monitor and manage their Avaya Aura®
Brandon brandon@buygenesis.com
Mennear
telephone usage and related expenses, and produce customizable management reports that can be
and call statistics, determine end-user QoE , and plan from pre-deployment to future needs.
NICE Systems
NICE Perform
prNinICteE dre,ceomrdianigleadndaqnudalsitayvmeadnaognemdeaniltyp, rwodeuecktslypraonvidemcomnpthrelhyeinstievervaanlds.highly scalable solutions to capture, evaluate, analyze and improve
NICE
support.americas@nice.com
GenSwitch
Genesis Systems
interactions in a VoIP, traditional TDM or hybrid environment.
GenSwitch is a centralized, web-based, visual switch management solution for easily performing Avaya Aura®
Brandon
brandon@buygenesis.com
Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, performance monitoring, fraud detection and traffic
Lorraine Smith
Lorraine.smith@nut.eu.com
Moves, Adds and Changes (MACs) to your communication systems.
Mennear
management. Secure multi-user access via web browser for on-premise or cloud based solutions.

Get in the Guide.

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The IP attendant
softconsole for E-mail Notification Call Recording
Reach the Avaya end user and Avaya partner
communities in the world’s most
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comprehensive guide to Avaya tested products.
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Contact me today,
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Operator Performance Reporting

Marie-France Belisle,Editor, Usernews, Special Reports
Usernews Publications Serving 40,000 UC professionals.
smile@cofelyquentris-gdfsuez.be - www.cofelyquentris-gdfsuez.be

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