Page 23 - Avaya Extra Q3 2014

Extra report on Avaya BUYER’S GUIDE
15

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Spok
911 Public Safety (pc/psap)
pc/psap gives PSAP call-takers an easy-to-use, standards-based graphical interface that integrates the Avaya Aura®
Spok Sales
inforequest@spok.com
underlying phone system, mapping systems, and other resources to put critical information and tasks at the call-taker’s fingertips.

Spok Enhanced 911 (Enterprise Enterprise Alert pinpoints a 911 caller’s exact location and passes it to the public safety answering Avaya Aura® Spok Sales inforequest@spok.com
Alert)
point (PSAP) to provide lifesaving information and notify onsite personnel.
Spok
Operator Consoles Provide fully configurable operator capabilities for mission-critical communications. Centralized or Avaya Aura®
Spok Sales
inforequest@spok.com
(IntelliDesk, MediCall, Smart Console, XpressDesk, standalone operators are able to perform directory functions, messaging, and on-call services with IntelliDesk, MediCall, Smart Console, XpressDesk, and AnswerPro.
AnswerPro)
Star Telecom
Star Telecom SIP Trunking for Star Telecom provides SIP-based services and solutions for contact centers. Our solutions include Toll Avaya Aura®
Star Telecom sales@startelecom.ca
Contact Centers
Free, Long Distance and Local DID services in the form of SIP Trunking as well as advanced SIP-based Sales
solutions such as network call recording, percentage and resourced based routing, Hosted IVR and CTI
integrated solutions.
Swisscom Switzerland VoIP Gate SIP Trunking solution
Avaya Aura® Ali Badiei ali.badiei@swisscom.com
Sword-Ciboodle
Ciboodle
Ciboodle is a process centric customer interaction solution giving contact center agents a Avaya Aura®
Steven Thurlow
Steven.Thurlow@Sword-Ciboodle.
comprehensive view of customer data across multiple channels with multi-channel integration.
com
Syn-Apps LLC
SA-Announce
SA-Announce integrates with the Avaya Aura® and Avaya IP Office platforms to deliver advanced Avaya Aura®
Syn-Apps Sales
sales@syn-apps.com
paging, scheduled announcements, emergency/weather alerts, and mass notification services via
audio, text, or graphics to Avaya phones and 3rd party systems.
T3 Telecom Software, T3main T3main's building blocks approach allows customers to build highly customized and configured Avaya Aura® Yaniv Livneh
yaniv@myt3.com
Inc.
business-specific telephony applications without in-depth knowledge of programming and telephony.
TCC GmbH
Atradis
Atradis Suite; Atradis