Page 26 - Avaya Extra Q3 2014

18 Extra report on Avaya BUYER’S GUIDE

Avaya Aura Contact Center (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
ION Networks (fka API ION SA5600-SAL Secure Access Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, Avaya Aura® Contact ION Sales
ion.sales.info@apitech.com
Technologies)
Link Appliance
delivering centralized IP connectivity and Avaya application alarming
Center
Northgate Information CallTouch
CallTouch provides an Integrated Communications Platform which brings together a number of Avaya Aura® Contact George george.mcpherson@northgate-is.com
Solutions UK Limited
communications methods including radio and telephony for UK emergency services.
Center
Mcpherson
Red Box Recorders Ltd. Red Box Quantify
Red Box Quantify voice and data capture solutions cover everything from storage event logging and Quality Avaya Aura® Contact Karen Lillywhite
karen.lillywhite@redboxrecorders.com
Manangement to retrieval, playback and analytics.Simple, smart, reliable and cost-effective software Center
solutions.
RMG Networks Symon Enterprise Server (SES)
Symon provides visual performance reporting solutions that manage the real-time collection, synthesis and Avaya Aura® Contact RMG Connect
info@rmgnetworks.com
delivery of key performance metrics to LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing operational efficiency.
Center

Stratus Technologies ftServer 4500
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Avaya Aura® Contact Center
Mike Cruse
mike.cruse@stratus.com
repeated test procedures, or extra effort.
Stratus Technologies ftServer 6310
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Avaya Aura® Contact Mike Cruse
mike.cruse@stratus.com
Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Center
repeated test procedures, or extra effort.
Stratus Technologies ftServer 6310 with VMWare
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Avaya Aura® Contact Mike Cruse
mike.cruse@stratus.com
Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Center
repeated test procedures, or extra effort.
Symmetrics
Symmetrics Contact Center A complete business intelligence solution for reporting and analysis of all contact center data, with Avaya Aura® Contact Richard McElroy richardm@symmetrics.com
Reporting Suite
customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
Center
TelStrat Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, agent Avaya Aura® Contact TelStrat
sales@telstrat.com
Suite
evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total contact center solution for SMB, enterprise, & cloud.
Center

WEBTEXT
SMS Gateway Service
Converts SMS messages into emails and delivers them to a POP3 account for retrieval by the AACC with reply messages from the contact center arriving to us by email (SMTP). It then converts these emails into Avaya Aura® Contact Center
Sales
operations@webtext.com
SMS text for onward delivery to customer of the contact center.

Avaya Aura Messaging/Modular Messaging/CallPilot

Avaya Platform
Contact
Contact email
Company
Solution/Service name
Description
Avaya Aura® AudioCodes Sales
avayainfo@audiocodes.com
AudioCodes Ltd.
Mediant 1000 and 2000
AudioCodes’ SIP Gateways complement Avaya Modular Messaging and enable integration with a wide
Messaging / Modular Messaging / CallPilot
VoIP Digital Media Gateways, MediaPack MP-11x Analog VoIP range of Avaya PBXs.
Gateway Series
Avaya Aura® Scott McKechnie smckechnie@crinj.com Communication CRI IS-UC
All encompassing, self contained Unified Communications single server. Single box- 60 Day Trial or
Messaging/Modular Resources,Inc.
purchase-FixedPrice-OneDayInstall-InternationallyavailablethroughauthorizedBP.
Messaging / CallPilot
Davide Petramala davidep@esna.com Esna Technologies Inc.
OfficelinxTM Cloudlink Edition Esna OfficelinxTM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based business applications such as Google Apps and Salesforce.com.
Avaya Aura® Messaging / Modular
Messaging /
CallPilot
General Enquiries info.usa@ir.com Integrated Research, Prognosis
Award winning real-time voice quality and VoIP performance monitoring for Avaya AuraTM infrastructure. Avaya Aura®
the people behind Proactive correlation of voice quality, system and network performance measure users’ quality of experience Messaging / Modular
Prognosis
(QoE).
Messaging /
CallPilot
Rich Quattrocchi rquattrocchi@mutare.com Mutare
Enabled VoiceMail (EVM) EVM delivers voice and fax messages to the user email inbox and/or PDA with no desktop client. Works on Avaya Aura®
virtually all Avaya platforms and with any email system.
Messaging / Messaging /
Modular CallPilot

Rich Quattrocchi rquattrocchi@mutare.com Mutare
EVM for Modular Messaging EVM enhances MM with: 1) NO CLIENT SOFTWARE desktop option; 2) Compatibility with ANY email system; 4) Greater mobility solutions; and 5) customized enhancements and flexible options for Disaster Recover and Avaya Aura® Messaging / Modular
much more.
Messaging /
CallPilot
Rich Quattrocchi rquattrocchi@mutare.com Mutare
EVM Plus giSTT
Unified Messaging solution monitors voice message store, delivers copy of audio with text transcription to Avaya Aura®
email, SMS and IM. Escalation delivers notification in escalating pattern; Monitor provides mailbox status Messaging / Modular
reporting.
Messaging /
CallPilot
Rich Quattrocchi rquattrocchi@mutare.com Mutare
Message Mirror
Automatic and continuous backup of geo-redundant Avaya voice message systems. Message Mirror backs up Messages, Names, Greetings and Passwords for a complete business continuity and disaster recovery Avaya Aura® Messaging / Modular
solution.
Messaging /
CallPilot
Robert Hankin info@starfishassociates.com Starfish Associates Starfish Notify Me Solution Automates the management of MM subscribers options for Modular Messaging.
Avaya Aura®
Messaging / Modular
Messaging /
CallPilot
Todd Remely tremely@unimax.com Unimax
2nd Nature
Significantly reduces telecom administration expense by delivering end-user employee self service, Avaya Aura®
automation, and unified functionality to tasks such as MACs, password resets, provisioning, etc. Multi- Vendor compatibility.
Messaging / Messaging /
Modular CallPilot

Todd Remely
TellMeMore@unimax.com
Unimax
Mailbox Manager
Mailbox Manager is a tool for provisioning and administering Avaya messaging environments. Mailbox Manager is no longer supported. The upgrade path is 2nd Nature by Unimax.
Avaya Aura® Messaging / Modular
Messaging /
CallPilot

Avaya Communications Server 1000 (Avaya CS 1000)
Contact email
Company
Solution/Service name
Description
Avaya Platform
Contact

sales@algosolutions.com Algo Communication Products Ltd.
3226 Trunk Port FXO Doorphone Doorphone for connection to analog trunk port provides full duplex audio, single wire pair weatherproof digital door station, and keypad activated secure door opening control. CE.
Avaya Communication Server 1000 (Avaya CS
1000) Algo Sales
sales@algosolutions.com
Algo Communication 8028 SIP Doorphone
SIP Doorphone featuring full duplex audio, secure door opening control, and single pair wiring to digital door Avaya Communication Algo Sales
Products Ltd.
station. Network connection and door control relay remain secure with digital door station located up to Server 1000 (Avaya CS
1000)
300m (1000Ft) away indoors or outdoors.
sales@algosolutions.com Algo Communication 8036 SIP Multimedia Intercom Multimedia SIP Intercom for visitor greeting and unatended lobbies. Graphic touch display, video, door Avaya Communication Algo Sales
Products Ltd.
control, and G.722 wideband full duplex audio provide a unique and interactive experience for visitors and guests. Applications are completely customizable.
Server 1000 (Avaya CS
1000)

sales@algosolutions.com
Algo Communication Products Ltd.
8180 SIP Audio Alerter
Multi-application SIP paging amplifier, speaker, and loud ringer. Automatic volume control adjusts to ambient noise. Paging capability includes zoning, pre-announce, talkback, and multicasting. Includes pre-loaded Avaya Communication Server 1000 (Avaya CS
1000)
Algo Sales
WAV files or doenload custom WAV files. Additional outputs include relay, amp out for speaker, and line out
for slave amplifier.
info@amtelco.com Amtelco
Intelligent Soft Agent The Soft Agent provides streamlined intelligent console and call center performance, enhancing the Avaya Communication Amtelco Sales
organization's bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco's Intelligent Series suite of applications
Server 1000 (Avaya CS
1000)

henrik.sandberg@ascom.se Ascom (Sweden) AB
Ascom i62
Ascom i62 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light weight, easy to use device. The Ascom i62 operates on WiFi networks with SIP integration to Avaya Aura Avaya Communication Server 1000 (Avaya CS
1000) Henrik Sandberg
Session Manager.
henrik.sandberg@ascom.se Ascom (Sweden) AB
Ascom IP-DECT
Ascom IP-DECT's broad portfolio of handsets meets voice and messaging needs for any mobile employee. Avaya Communication Henrik Sandberg
Secure DECT radio technology backhauls over existing LAN infrastructure with SIP integration to Avaya CS Server 1000 (Avaya CS
1000)
1000.
afshari@attag.ch
ATT-AudioText Telecom AG
AMX Alarm Management
AMX centralizes the processing of all events seized by external sources. Notification is through different communication media like SMS, telehone call, email, SNMP traps, paging or text messages on cordless Avaya Communication Server 1000 (Avaya CS
1000)
Nader Afshari
handsets.

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