Page 20 - Telecom Reseller JanFeb 2014

January/February 2014
20 Telecom Reseller

IMPACT

Continued from page 17
telephony, Voice-over IP and screen com- nents now mandated by law. Financial insti-
munications.
tutions should carefully review projected
For global companies, a multi-language scenarios before making any purchase.
solution must cover disparate locations as In addition, software-as-a-service
well as traders at the same location who (SaaS) and Cloud technology will pro-
communicate in different languages.
tect the buyer by ensuring any solution
Speech and text analytics must work will always contain the latest versions and
precisely and efficiently. The 72-hour limit only the ones truly needed. The ability to
in the law must be met.
avoid huge infrastructure costs and install
Monitoring must be expanded to new dynamic updates will ensure financial insti-
asset classes including bonds, structured tutions remain compliant in the future as
finance products and derivatives as well as new technologies and regulations to govern
new trading organizations known as OTFs them continue to grow.
or organized trading facilities. (Covering Conclusion
these transactions is also specifically man- While new regulations contained in
dated in Europe under MiFID2.)
Dodd Frank may seem onerous even for
Generally, established vendors with next-generation solutions will be required large financial institutions, they represent
to meet the items above. Financial institu- an opportunity to become more flexible
tions will need universal communications by installing the latest technology over the
recorders with fail-safe provisions to han- Cloud. Scalable compliance solutions will
dle busy financial trading floors. Integration anticipate a government and private-sector
with major PBX vendors will be required relationship in flux on a global basis. %
for assimilation with existing infrastructure,
and an advanced speech analytics capabil-
ity will be needed to facilitate searches ONLINE
for any particular transaction. Since some
traders use more than one language, an
initial language detection function must be
included as well.
The Impact of Compliance
planetwebrtc.com
Ideally, the new requirements will cre-
ate a safe environment for financial trading, increase the detection of fraud and safeguard WebRTC Now
global transactions for all involved. As the
transition to expanded compliance takes
place, however, only a few vendors will
possess the capacity to handle all the compo-

We needed an easy-to-use,

affordable and proven solution to
support our compliance and quality

assurance requirements. The other

vendors showed me what they had.

OAISYS uniquely addresses the voice compliance and quality monitoring requirements

of SMB and midmarket customers with appropriately priced, practical and reliable call
recording solutions across a complete range of deployment and device access options.

• Easy-to-use, affordable and reliable • Versatile array of deployment,

• Comprehensive support for user access and pricing options

compliance requirements
• Avaya compliance-tested and

• Complete suite of quality assurance, compatible with leading business
communications systems
evaluation and eLearning tools

888.496.9040

www.oaisys.com/avaya

contact@oaisys.com