Page 8 - AvayaExtra Q4 2015

8 Telecom Reseller: Extra Report on Avaya Autumn 2015

FISTER
structure, personnel, records and data and
continued from page 1
network capabilities.
Having a post event checklist to assess the
restoration of your service. Take a copy of back- response to an emergency and enhance processes When possible, ensure that replacement
and team member communications.
ups and any other information o site.
is particularly helpful in continuing to protecting parts are readily available and can be rapidly Do you have the right resources to continue
3. Print and store a current list of con guration IT investment. Leverage this list to evaluate
redeployed to a ected areas. Be mindful not to your business? Where are they going to be
for solutions. If a new system is necessary, this how you performed and opportunities for the depend on local team members as they too could located? When it comes to the checklist, who are
simple precaution will minimize delays
organization to grow:
be facing challenges brought on by the weather your primary and secondary resources to help
4. Consider powering your system down l How e ective was preplanning, particularly event and need to be available for their families. recover and restore the business? Consider who
before the emergency event impacts the site. roles, responsibilities, training, and backups?
When assembling a team, pull from across the will perform potential damage assessments, re-
Electrical power surges both before and a er an l Responsiveness – Did all the teams do what organization and leverage readouts on de ned entry of facilities, and ensure security is handled.
emergency event can pose the greatest threat to they were supposed to do?
intervals to see how the team is impacting the If necessary, consider partnering with local
your system.
l Noti cations?
business. e key to being prepared is focusing agencies – police, re, government agencies or
5. Contemplate moving switch/applications if l Recovery time?
on establishing the business’ ability to generate local relief groups like the Red Cross.
the site is located in an area that may be exposed l How were employees assisted?
outcomes as rapidly as possible.
When the storm is imminent, take these six
to damage from the emergency.
l Were their needs met?
Start with the Checklist
steps called out on the Avaya support web site to
6. Review safety procedures with all employees l How was the business impacted?
To begin planning in advance, prepare a prepare the communications network:
prior to the emergency event, if possible, and l How long and at what expense did it take for
checklist based on the expected impact of
Save translations before the emergency event
make certain to have an updated contact list to facilities restoration?
the anticipated event on the facility, people, impacts the site. is will ensure that recent
keep in touch.
l What was the customer perception?
customers, suppliers and IT infrastructure. changes are not lost and speed restoration in the
When the storm passes, it is time to assess l How e ective was communication?
Make sure that the checklist includes the advent of damage to the system.
what systems are still working as well as possible l How did the overall company do in meeting
alignment of mitigation actions, as well as Secure back-up media so that translations
damage including utilities, hardware, building
needs of the emergency location team?
backups, closures, customer communications,
won’t be lost or damaged, thereby delaying
l How well did the partnership with local
government and agencies function during and
a er the event?
l Are there other outstanding issues and
alignments to close to enhance response to future
emergencies?
l Do you have a checklist for your business?
l How o en do you assess and evaluate your
checklist?
l When did you last check your UPS battery?
l When did you make your last backup?
l Are you ready to move your solutions/
applications? n

CRI honored with

2015 Channel

Partners Cloudys

Innovators Award

Channel Partners magazine, a resource for indirect
sales channels o ering IT and telecom solutions,
is pleased to announce that Communication
Resources, Inc. (CRI) has been selected as a winner
of the 2015 Cloudys Cloud Channel Innovation
Awards.
Twenty- ve winners were honored at a reception
at Cloud Partners, a Channel Partners event, in
Boston. ese winners will be featured in Channel
Partners’ September digital issue.
“Winners of this year’s Cloudys awards run the
gamut from IP telephony to shi ing a customer’s
entire IT infrastructure into the cloud,” said Lorna
Garey, Editor-in-Chief of Channel Partners. “We
have cloud brokers, desktop and backup as a service
providers, and more. is program recognizes
the array of business-focused cloud o erings that
partners are delivering, and we were pleased to
invite our innovators to share success stories with
rst-time Cloud Partners attendees.”
Re ecting on the receipt of the Cloudys Award,
CRI’s Director of Marketing, Heidi Fulton says,
“CRI Engineers continue to amaze our customers
and partners every day with every project. Winning
a Cloudy will reinvigorate our entire team to
continue to push and deliver the industry’s very best
solutions.” Mike Cammarata, CRI’s Vice President
of Solutions-Sales, furthers the sentiment with “CRI
has excelled at rapid development from Idea to
Solution for over 25 years, and we will continue to
do so for many more to come.”
e Cloudys Awards were open to VARs, MSPs,
agents, integrators and consultants. To determine
the Cloudy winners, providers completed an
application that asked them to demonstrate how
they are used innovative cloud solutions to help
customers grow their businesses.
Channel Partners editors evaluated and scored
all applications to determine the 25 candidates that
best exemplify the spirit of innovation. n
More at www.crinj.com