Page 17 - Telecom Reseller MayJun 2015

May/June 2015 Telecom Reseller 17

24 Telecom Reseller
September/October 201
heinclusionofbusinessprocessesbecomes4
evident so that these processes can beneit. he
participants now include nearly every employee
INTERACTION RECORDING and may also include customers and business
AND QUALITY MANAGEMENT partners. To continue justifying the collaboration
tool use requires the addition of analytics and
SOLUTIONS
reporting so the tools in use can be improved,
modiied, or even eliminated if they do not
produce the ROI goal.
his blog Collaboration Exasperation states
Interaction “he collaboration technologies most prominent
in enterprise businesses still place unreasonable
Recording
burdens upon the users.” Reducing this burden
is necessary if the tools are to become part of the normal business behavior pattern.
And Quality
Transforming the business,
Management
wide spread use
Fostering wide spread use demands that the tools
Solutions
produce measurable and sustainable business
performance improvement. he internal business
processes should be improved to the point
where the processes demand fewer resources
and are performed more rapidly. Conferencing
RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
and collaboration tools should be as used as
SME customer interaction management system RECITEM has been designed for easy cutover easily and unconsciously as making a phone
that enhances interaction analysis, delivers from one Call Recording System to another. call. At this stage, the tool usage changes the way
a solution to meet compliance requirements and ful lls speci c needs in the contact center Through the intuitive web based user interface, business is conducted.
and back o ce environments. RECITEM the RECITEM user experience makes it easy to his leads to lower costs, faster delivery of
can be tailored to meet various enterprise navigate through calls and playback, while making products and services, more eicient business
requirements by combining various software other RECITEM Software Modules available from a processes, and greater customer satisfaction.
modules to provide a clear, concise view of single screen. Whether the end user is familiar with other software or not, the user can be functional his is where the business should be and some
the agent and customer experience. The RECITE Xpress call recording module delivers with RECITEM in minutes, without losing valuable have accomplished this end. Many businesses
one-hundred percent logging to an entire s raining.
are still in “Starting to take hold” phase and have a long way to go. To get to this point, the
organization or to a selective group within C level executives have to have bought into the
the organization. The RECITE Xpress Suite
WebRTC Client
A Wide Range of Integrations
collaboration implementation early on.
also includes a Quality Management module
RECITEM can capture voice from a wide range
which enables an organization’s supervisors
PSTN and Communication Systems including
to evaluate employee interactions through the
Collaboration success is not assured
A browser-based, unified communications
use of customizable evaluation templates for
Avaya, Cisco, Asterisk and many more. RECITEM
he primary point is the requirement to plan
integrates with most common communications platform, including most VoIP systems. RECITEM selectedd, erasnkdtomplyexpaeggrieedn, coer tahllaetmisplpoyaeret of the
collaboration implementation at the business
advanced integrations include status updates and calls. Employee performance can then be
Voice4Net WebRTC Framework Suite.
process level. hink of collaboration use at the
agent actions to track voice communications from viewed and measured graphically in a series
of reports based on information collected
use case level, not as a pervasive tool like the
extension to extension as the call travels through from evaluation scorecards. RECITE Xpress is
telephone. Focus on speciic types of end users
the communication system.
The Voice4Net WebRTC Client is easy to
compatiblewithvarioussystemcon gurations,
involved. Look for the use pain points and
including VoIP, TDM, and blended environments
deploy and use, and represents the most Microsoft Lync
investigate how collaboration tools can reduce
RECITEM Snapshot
effective unified communication client
or eliminate them. his helps deine speciic
Microsoft Corporation has c RECITEM as RECITEM Sanvaapsihlaobt ilseatDoedsaktyo.pICtliseuntptphaotratdsdms any
instructional requirements and improved
Lync 2013 compliant. This c ation means that our integration level ers Microsoft Lync Screen Capture and Live Agent Notes to the
platformsincluding Mitel, Avaya,
adoption by the end users. Do not assume that
users the ability to record conversations in any RECITEM Xpress package. RECITEM Snapshot
ShoreTel, along with numerous
collaboration will be used Collaboration is
Lync mode, client, remote users, mobility users, can be seamlessly added to RECITEM Xpress
other SIP-based PBX
Not Automatic. You need to change the user’s
federated users and Lync Conferencing. Through to provide a 360-degree view of the customer behavior to really gain value from collaboration
our advanced integration, call setup times interactione.nvironments.
not just select and implement the best tools and services.
are reduced while preserving the RECITE MasCM
recorded in a central, searchable database. By adding RECITEM software modules such Contact us today to
Ed Note: the original piece has several links not
as SnapshotM and MasCM, the Lync recording
RECITE MasCM is a PCI Compliance Module that
find out how this new technology can
incorporates voice muting and screen capture
reproduced herein. See online version at tinyurl.
enhance the way your staff does business.
blocking during compliance portions of the can be enhanced with PCI Compliance and
com/nhgbmhk for access to all links. ■
customer call, rendering sensitive information ScreenCapture.RECITEMisoneofthefewLync
unplayable by any member of the organization. recording systems on the market that can er
Learn how you can convert this opportunity into revenue
The Compliance Module supports both PCI and these advanced features a ordable price.
for your organization, by offering end-customer contact
HIPAA Compliance standards.
center experiences that are more customized, effective and
engaging thanks to the WebRTC-enabled solutions
ADVERTISING
Call: 360 260-9708 • Toll Free: 800 667-8965
WWW.NUMONIX.CO sales@numporondiuxc.ecdoby Vo1ic-e84N55et-.NUMONIX 1-561-9522600 Fax: 360 260-9726
Download the Frost & Sullivan
Web: www.telecomreseller.com/avayaextra
WebRTC Client
white paper on WebRTC Best
Practices Research and
t
A browser-based, unified communica
desktop experience that is part of the e
i i
o o
n n
s s
a
t
Voice4Net WebRTC Client
Voice4Net WebRTC Framework Sui i
t t
e
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.
.
a a
at www.voice4net.com/frost
s s
The Voice4Net WebRTC Client is e e
y y
t t
o o
deploy and use, and represents the m m
n n
p1-28_TR_Sep/Oct_2014.indd 24
WebRTC revenue opportunities!
effective unified communication clie
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15/10/2014 17:04
o o
e
available today. It supports many platformsincluding Mitel, Avaya,
Contact us today www.voice4net.com
ShoreTel, along with numerous
other SIP-based PBX
environments.
ient
Contact us today to
find out how this new technology can enhance the way your staff does business.
u can co (214) 237-7600 www.voice4net.com
Learn how yo nvert this oppor tunit y into revenue
nizat nces
for your orga center experie
by offering end are more custo
-cust mize
omer d, effec
contact
tive and
ion, that
unications engaging thanks to the WebRTC-enabled solutions m
produced by Voice4Net.
(214) 237-7600
Download the Frost & Sullivan
www.voice4net.com
f the
white paper on WebRTC Best
Practices Research and
o
k Suite.
at www.voice4net.com/frost
Voice4Net WebRTC Client

t is easy to (214) 237-7600 www.voice4net.com
n
the most

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