Page 20 - Telecom Reseller MayJun 2015

20 Telecom Reseller May/June 2015

LAMONTO ● Accelerate response times to meet aggressive workforce, one that consists of a deep bench of them manage their ield service operation --
continued from page 13
SLAs
certiied contractors -- all the way from Cisco recruiting, dispatching, training and payment --
● Proactively anticipate customers service Certiied Network Engineers (CNEs) to HP all from a single dashboard. FMS sotware allows
the right talent in place to grow their business. requests
break-ix technicians and everything in between.
them to tap into a robust marketplace of premier
Suice it to say, they’ve got a lot on their plate. ● Outmaneuver competitors and secure a By curating a bench of contractors well-versed IT contractors so they can eiciently build
So how are they adjusting? What are they
irst-mover advantage
in diferent OEM technologies, these service on-demand talent pools of certiied technicians
doing to address this perfect storm? I posed providers are able to ill critical skill gaps, expand across the country. Top IT service providers are
those very questions to a number of IT and UC So what’s the key? How do you build a ield market coverage and ofer more services to
embracing FMS sotware to transition to an on-
providers at a recent conference. Not surprisingly, service organization that is nimble enough
their enterprise customers (who are actually demand workforce and manage the complexities
most of them ofered difering responses, to adapt to unpredictable market conditions?
looking to consolidate their vendor relationships associated with non-traditional (i.e. 1099)
although there was one constant theme.
he simple answer: by building an on-demand anyway). Plus, an on-demand workforce of 1099 worklows.
The New Face of IT Services: On- workforce of independent contractors that can be contractors helps them embrace a variable labor I irmly believe the on-demand workforce
Demand Labor
deployed in real-time. In other words, the right cost model that reduces W-2 workforce expenses model is here to stay, and within a few years
Every single person I talked to acknowledged the person at the right place at the right time.
By now, most IT service providers are utilizing and improves inancial lexibility.
he premier IT service organizations that it will become the dominant model for IT
service providers. No one is quite sure what the
importance of agility and speed in today’s hyper- 1099 independent contractors in some form or we’ve studied are even taking it to another level. unpredictable IT world has in store, but one thing
responsive service world. hey all talked about fashion. But some are taking it a step further. hey’re making investments in cloud-based is for sure: the future of IT services will revolve
building a ield service workforce that could:
hey’re starting to embrace a true on-demand
Freelance Management Systems (FMS) that help
around on-demand labor. ■

Case Study: Car-sa Deploys AOptix Intellimax
Car-sa, a Mexico based alternative carrier, has made its mark in the highly
competitive Mexican telecommunications space by providing custom
Laser-Radio Technology to Deliver Fiber-Like connectivity solutions to a wide array of top tier customers and enterprises. By
combining customized router solutions with economical wireline and wireless
Performance for All Weather Conditions
backhaul options, Car-sa’s oferings enabled their customers to meet ever-
growing data demands.
As Car-sa continued to build their solutions portfolio, they realized they
Customer Introduction: Alternative Carrier needed a wireless solution that could ofer both high capacity as well as
Seeks Wireless Alternative to Fiber
carrier-grade availability. Shipments of smart devices in Mexico grew ››
by more than 20% in 2014 alone, puting added capacity demands on

EC_1506041_Tour15_TelecomReseller-10.17x6.96.indd 1 6/4/15 12:15 PM

p1-24_TR_MayJune_2015.indd 20
24/06/2015 18:43