Page 3 - 3CX May 2016

Apr/May 2016
3CX Drilldown 3
Companies reap beneits of Uniied
see Uni ed Communications as o ering
“signi cant” value, according to the survey. In
fact, the vast majority of respondents from all
Communications: Survey
business sizes report “signi cant” or “moderate”
bene ts.
“Businesses used to older PBX systems don’t
know that these mobility features are possible
or how convenient they are, but they see the
bene ts as soon as they can use whichever
device they want from wherever they are,”
ELLIOTT
comments 3CX CEO Nick Galea as part of the
So ware Advice analysis.
e conference calling feature of Uni ed
by Amy Elliott
Marketing Executive, 3CX
Messaging is the most popular feature among
the largest number of businesses, with about
U65 percent saying that it sharply improved
ni ed Communications is making a productivity. Uni ed messaging (all messages
di erence for both large companies and can be sent via all media) was at 56 percent.
SMEs, a March 2016 survey and analysis
Screen pops, which provide client information
by technology review site So ware Advice, a when a call comes in, were important to about
company that hosts research and reviews of IP 45 percent. And about half see collaborative
phone systems shows.
work as an important bene t as well.
Close to 50 percent of smaller companies,
and about 40 percent of larger companies
WORKFORCE ALWAYS ON THE MOVE
Today’s workers don’t just work remotely:
ey are mobile, moving regularly from
place to place. Teams have to be in constant
communication, however, and they have
to be able to share documents and work in
collaboration.
So it is not surprising that mobile access to
the PBX was particularly important to about
50 percent of both large and small companies,
with the same number putting a high value on
web conferencing with video. Both of these
features are pushing productivity higher at large
and small companies, the survey shows.
“Videoconferencing is, of course, being
used at the moment—but it’s frequently a
separate system from the phone system,” Galea
explains. “Integrated videoconferencing allows
an employee to easily elevate a call in order to
share his or her desktop.”
Improved teamwork is the main activity
where most businesses see improved
productivity – over half the respondents in our
sample who work in teams of more than 10
people see “signi cant” value in their systems.
“Our survey asked respondents about how
they perceive the value of their UC solutions in
terms of ease of use, functionality and quality
of service,” said Daniel Harris, a researcher at
So ware Advice. “We found that on average,
respondents working at organizations with
more than 100 employees tend to nd more
value in their UC solutions.”
But solo workers and large teams bene t
the most from UC solutions, Harris explains.
“When we factor in organizational size, we
can see that solo workers at organizations with
more than 100 employees universally report
nding signi cant value in their solutions.
Two-person teams at larger organizations
also report a signi cant level of value – no
respondents in this group say that their
solutions have minimal value or lack value
altogether. And, when we look at teams
including employees who work remotely two or
more days per week, a correlation does indeed
become apparent.”
What challenges does UC pose to companies
that adopt it? Service issues have arisen at
some companies, the survey shows. “But,
overall, our results show that UC is a fairly
reliable technology, with nearly two-thirds
of our sample reporting that service issues
occur less than 1 percent of the time at their
organizations,” Harris says.
e survey clearly shows the growing
appreciation by businesses of every type and
size for Uni ed Communications. 3CX Phone
System o ers a full set of these features right
out of the box, and allows the business to
expand it easily and cheaply with no additional
license purchasing required. ■