Page 26 - Avaya Buyers Guide 2014 Q1 Q2

26 Extra report on Avaya BUYER’S GUIDE

Avaya Interaction Center (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

Verint Systems Inc. Impact 360 Recording and Quality Management
Impact 360 is an enterprise-class call recording platform and suite of solutions that helps contact centers improve quality, reduce liability, manage risk, increase regulatory compliance, and deliver a market-winning Interaction Center Verint Sales Support
info@verint.com
customer experience.
Verint Systems Inc.
Impact 360 Analytics
Impact 360’s speech, performance and screen analytics reveal the root causes of agent performance and Interaction Center
Verint Sales info@verint.com
call outcomes, and help companies understand how specific interactions build customer perceptions and Support
define customer experience.

Avaya Phones

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
CCT Deutschland GmbH
CCT Contact Pro
A flexible and modular cross-media solution for multi-channel contact-centers - provides unified interfaces to handle all inbound/outbound channels and enables integration of customized applications into existing systems
Phones/Endpoints CCT Deutschland GmbH
akreuter@cct-solutions.com

Computer Instruments, IP Phone Pager (Requires Internal paging communication by voice or text messaging via your IP Phone. If message is an emergency, it Phones/Endpoints
CI Sales Group
sales@instruments.com
Inc.
1400-IPPRTU)
can be sent in “barge-in” mode, interrupting any off-hook conversation by temporarily putting the recipients call on hold.

Corpteluk agent Series Wired Headsets
For offices & call centers of all sizes & personnel capacity. Premium quality, the latest technology, and very affordable.
Phones/Endpoints Chris Kink chris.king@corpteluk.com
FELITRON
Felitron Epko Voice Guide, The Epko line of headsets bring technological innovation and a new concept in professional headsets: Phones/Endpoints
Leonardo Fioretti
leonardo.fioretti@felitron.com.br
Epko Compact and Epko Noise Cancelling Direct QD Headsets durability, comfort, design and superior acoustic performance in a series created especially for call centers and demanding professionals.
with QD-RJ9 Cord or USB Cable
Global Interactive GIS Hosted Video Conferencing GIS offers Hosted Video Service that is based on the Scopia Platform
Phones/Endpoints
Werner Richter
werner.richter@gisolutions.com
Solutions, LLC
as a Service (VaaS) powered
by Avaya
Jabra
Jabra PC Suite
Jabra PC Suite provides integrated call control with the full range Jabra USB corded and wireless headsets Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
when used with Avaya one-X Communicator and Avaya one-X Agent.
Jabra Link 35 Adapter EHS adapter for Jabra Wireless Headsets and Avaya 1600/9600/96X1 Phones.
Phones/Endpoints Bill Orlansky borlansky@jabra.com
Jabra Jabra SUPREME UC
Superior BT Headset for Avaya one-X Communicator and Avaya 9641G & 9670G Phones. Phones/Endpoints Bill Orlansky borlansky@jabra.com

Jabra
Jabra Link 14201-32 for Jabra Wireless Headsets
EHS adapter for Jabra Wireless Headsets and Avaya 1100 Phones.
Phones/Endpoints
Bill Orlansky
borlansky@jabra.com

Jabra Jabra GN9125
Featuring 12 hours of talk time and a DECT wireless range of 100 meters, the Jabra GN9125 is available in a variety of wearing styles and microphones options.
Phones/Endpoints Bill Orlansky borlansky@jabra.com

Jabra
Jabra PRO920 + Jabra LINK 14201-20
Jabra PRO 920 is a professional entry-level wireless headset designed for use with Avaya desk phones. The robust Jabra PRO 920 offers all the essential features of a wireless headset in a simple design at an Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
attractive price point.
Jabra
Jabra PRO930
Jabra PRO 930 is a professional entry-level wireless headset designed for use with Avaya one-X Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Communicator. The robust Jabra PRO 930 offers all the essential features of a wireless headset in a simple
design at an attractive price point.
Jabra
BIZ 2400 Series "The Jabra BIZ 2400 series are the ultimate corded headsets designed for businesses and contact centers. Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Hand-made Neodymium speakers provide maximum frequency response resulting in greater call clarity.
Jabra
`BIZ 2400 USB
"The Jabra BIZ 2400 USB provides wideband audio and includes in line controls for, answer/end, volume Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
control and mute. It is the perfect solution for Avaya one-X Communicator.
Jabra
Jabra GN1200 QD Headsets The Jabra GN1200 QD Cord provides interoperability with Avaya Digital telephones. It has been tested with a Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Adapter Cable
full range of Jabra's headsets including the GN1900, GN2000, GN2100 and the BIZ 2400 series.
Jabra
Jabra GN1216 Connecting Cord
The Jabra GN1216 Cord provides interoperability with Avaya telephones. It has been tested with a full range Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
of Jabra's headsets including the GN1900, GN2000, GN2100 and the BIZ 2400 series.
Jabra
Jabra GN9300e Series; Wireless The Jabra GN9350e headset provides connectivity to a desk and soft phone, Featuring a DECT wireless range Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Headsets; GN 9350
of 120 meters, 9 hours talk time, multi-unit conferencing and three wearing styles.
Jabra
Jabra GOTM 6400 Series; Wireless The Jabra GO 6470 provides tri-connectivity to a desk, soft or mobile phone. Features include a touch screen Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Headsets; Go 6470; Go 6430
LCD, Bluetooth wireless = 100 meters, wideband audio and noise cancelling microphone.
Jabra
Jabra PROTM 9400 Series; Wireless The Jabra PRO 9470 provides tri-connectivity to a desk, soft or mobile phone. Features include a touch Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Headsets; Pro 9470; Pro 9460/65
screen LCD, DECT wireless = 150 meters, wideband audio and noise cancelling microphone.
Jabra
Jabra Link 14201-20 EHS The LINK-20 EHS Cable provides Electronic Hookswitch for Jabra Wirless Headsets and Avaya 1600/9600 IP Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Headsets Adapter
Phones and Avaya 1400/9400/9500 Digital phones.
Jabra
UC Voice Series USB Headsets
UC Voice Series includes four models designed specifically for companies looking for cost-effective Contact Center/ Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
UC headsets to accommodate the different working styles and environments without compromising on quality.
Jabra Link 33 Adapter EHS Adapter for Jabra Wireless Headsets and Avaya 1400, 9400 and 9500 phones.
Phones/Endpoints Bill Orlansky borlansky@jabra.com
Jabra
Jabra SPEAK 410
With clear audio, true wideband sound quality, 360 degree coverage, integrated call control and compact Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
portable design, the Jabra SPEAK 410 USB Speakerphone is the perfect solution for Avaya’s one-X Communicator.
Jabra
JABRA Speak 510
With clear audio, true wideband sound quality, 360 degree coverage and compact portable design, the Jabra Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
SPEAK 510 USB/BT Speakerphone is the perfect integrated solution for Avaya’s one-X Communicator, one-X
Agent and Avaya 9641G Deskphone.
Jabra Jabra LINK 850 Audio Processor Designed for call centers and phone-intensive offices, the LINK 850 ensures a safe call volume for your Phones/Endpoints Tom Ringtved tringtved@jabra.com
employees and enhances audio performance in even the noisiest of environments.
Jabra
Jabra BIZ 2300
Contact center headset that is built to last. Light-weight yet durable construction with a professional design Phones/Endpoints
Tom Ringtved
tringtved@jabra.com
and built to be comfortable all day long. 360˚ degree break proof boom and Kevlar-reinforced cord, the Jabra
BIZ 2300 is built with the agent in mind.
Jacada Inc. Jacada Agent Scripting
Create call center scripts graphically to guide a customer call. Includes a business friendly design Phones/Endpoints Steve Herlocher sherlocher@jacada.com
environment including decision logic. Extensible to integrate easily into underlying LOB applications.
Jacada Inc.
Jacada WorkSpace Agent Unifies complex Agent Desktop applications & provides a single view of the customer. Multiple agent Phones/Endpoints
Steve Herlocher
sherlocher@jacada.com
Desktop
productivity tools including notifications, task management, knowledge/customer search, automated notation, and automated dispositioning

JPL EUROPE GmbH
Electron Headsets
"Electron headsets come with a clear and elegant design, and are built for the most demanding office/call- centre environments. They are as efficient as stylish, and offer a range of ultra-modern functionality - and Phones/Endpoints
Ulf Grimm
info@jpl-europe.eu
of course an outstanding resilience.
JPL EUROPE GmbH
Electron Headsets using a "JPL headsets come with a clear and elegant design, and are built for the most demanding office/call-centre Phones/Endpoints
Rainer Eckmann
info@jpl-europe.eu
DA-30 Chord
environments. They are as efficient as stylish, and offer a range of ultra-modern functionality - and of
course an outstanding resilience.
JPL EUROPE GmbH
Electron Headsets using a "JPL headsets come with a clear and elegant design, and are built for the most demanding office/call-centre Phones/Endpoints
Rainer Eckmann
info@jpl-europe.eu
C-PLX08/DA-22C Chord
environments. They are as efficient as stylish, and offer a range of ultra-modern functionality - and of
course an outstanding resilience.
JPL EUROPE GmbH
Electron Headsets using a DSU- "JPL headsets come with a clear and elegant design, and are built for the most demanding office/call-centre Phones/Endpoints
Rainer Eckmann
info@jpl-europe.eu
11M Chord
environments. They are as efficient as stylish, and offer a range of ultra-modern functionality - and of course an outstanding resilience.

Plantronics Calisto P240
USB Handset with LCD call display. An easy-to use-dial pad and call answer/end, volume and mute controls enables seamless PC call management. Wideband and noise canceling microphone for best PC audio.
Phones/Endpoints Chris Brady chris.brady@plantronics.com

Plantronics MDA 200
Flexible communications hub. Supports remote call control with Plantronics corded and wireless USB headsets.Simple User Interface to easily answer/end and switch between desk phone and PC calls.
Phones/Endpoints Chris Brady chris.brady@plantronics.com

Plantronics
Vista M22 Audio Processor
Delivers precise levels of listening comfort with Clearline audio, advanced echo management, automatic gain control, and superior wideband audio performance.
Phones/Endpoints
Chris Brady
chris.brady@plantronics.com