Page 3 - Avaya Buyers Guide 2014 Q1 Q2

Extra report on Avaya BUYER’S GUIDE
3

DevConnect Select Products Guide

Alerting, Notification & Security Solutions

Company
Solution Name
Description
Avaya Platform
Website
Computer Instruments eIVR IP Phone Pager
Group voice and text paging to Avaya 9600 IP Deskphones
Avaya IP Deskphone 96xx
www.devconnectmarketplace.com/computer-instruments
ION Networks
ION SA5600-SAL Secure Access Link “Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Avaya Aura®; Avaya Aura® Contact www.devconnectmarketplace.com/ion-networks
Appliance
Gateway preinstalled, delivering centralized IP connectivity and Avaya application Center; Avaya Agile Communication
alarming
EnvironmentTM; Avaya Communication
Server 1000, Avaya IP Office
Attendant Console

Description
Avaya Platform
Website
Company
Solution Name
IP-based, software-only attendant console which eliminates the need for a hardware-based Avaya Aura® Contact Center; Avaya www.devconnectmarketplace.com/quentris-gdf-suez Cofely Quentris (GDF Suez) Smile 3 Console
attendant console
Communication Server 1000
Screen based console with advanced call handling capabilities designed to provide a single Avaya Communication Server 1000 www.devconnectmarketplace.com/quentris-gdf-suez Cofely Quentris (GDF Suez) Smile 2 Console
window for all call information
Integrated, single point of access to the features and call processing functions needed for your operators to meet these needs
Avaya Communication Server 1000 www.devconnectmarketplace.com/conveyant Conveyant Systems, Inc Teledirectory PC-based Attendant Console

Voice and data management from a single, user-friendly graphical user interface (GUI) that can work over multiple platforms and sites
Avaya Communication Server 1000
www.devconnectmarketplace.com/komutel
Komutel Inc.
Komutel SITTM PC Attendant Console

Call Accounting

Description
Avaya Platform
Website
Company
Solution Name
Web-based call accounting application, featuring a wide assortment of pre-formatted reports Avaya IP Office
www.devconnectmarketplace.com/datel-software- DATEL Software Solutions, LLC Unified Contact Center SWEET! -
solutions-llc
Standard Edition (fka Call SWEET!)
Hospitality solutions that help to improve hotel productivity and efficiency
Avaya IP Office
www.devconnectmarketplace.com/fcs-computer- FCS Computer Systems Sdn Bhd FCS Unicorn
systems
iCharge CUB and PRO are property, hosted or cloud based call accounting, billing & integration solutions designed for hospitality
Avaya Aura®; Avaya IP Office
https://www.devconnectmarketplace.com/group-tiger
Group Tiger
TigerTMS iCharge CUB & PRO

Designed for your Contact Center,

Inspired by your Customers
The IP gateway for your VoIP migration strategy

ThinConnect MultiChannel Single, Unified, browser based
Contact Center is what makes Cloud Ready Application
your customers’ interaction
personalized, intelligent and CTI
warm, no matter how they
Email, Chat, SMS,
choose to contact you. The ApplianX IP Gateway can be used in a variety of
Empower your agents with a Social Media
VoIP/TDM gateway scenarios and for TDM protocol
unified solution that allows
seamless multichannel Predictive Dialer
conversions. It is a ‘plug & play’ gateway that,
inbound and outbound regardless of deployment, can help reduce
Voice and Web Callback
communication. Ask us how operational costs, extend the life of legacy, TDM-
some of the worlds’ largest Multichannel Surveys based equipment, and enable the delivery of services
companies are benefiting
from this solution.
Multichannel Case Management to and from IP-based applications and end-points.

IVR Auto Dialer
Multiple trunk options
Unified Multichannel Reporting
Up to 120 independent VoIP calls

Dual redundant SIP ports for resilience
CRM Connectors for Oracle,
Salesforce, Microsoft, Sugar CRM
Remote management – via SNMP and HTTP m
Web-based GUI
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AWARD-WINNING CALL RECORDING AND WORKFORCE OPTIMIZATION SOLUTIONS FOR CY
SMALL-MEDIUM BUSINESS, ENTERPRISE, & CLOUD | 972-543-3500 | WWW.TELSTRAT.COM
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