Page 3 - Cisco Tribune Q4 2017

Telecom Reseller: Cisco Tribune Cisco Announces Agreement
to Acquire BroadSoft, a Leader in Cloud Calling and Contact Center Solutions
...continued from page 1
and medium businesses, are highly complementary to Cisco’s on-premises and enterprise-centric HCS offerings. Together, we can inspire teams to create, collaborate and perform in ways never before imagined.”
More and more businesses expect
fully featured voice and contact center solutions with the ability to deploy them on-premises or in the cloud. By combining BroadSoft’s open interface and standards- based cloud voice and contact center solutions delivered via Service Provider partners, with Cisco’s leading meetings, hardware and services portfolio, the combined company will offer best-of- breed solutions for businesses of all sizes and deliver a full suite of collaboration capabilities to power the future of work.
The acquisition of BroadSoft
reinforces Cisco’s commitment to Unified Communications and enhances its ability to address the millions of aging TDM lines poised to transition to IP technology and cloud native solutions over the coming years.
“Cisco recently marked a significant milestone with our 200th acquisition. Acquisitions continue to be a core part of our innovation strategy and over the past two years have helped Cisco accelerate
or enter areas such as IoT, application intelligence, AI, hyperconvergence and SD- WAN,” said Rob Salvagno, vice president of Cisco Corporate Development. “With the addition of BroadSoft, we expect to accelerate the pace of innovation across our entire collaboration portfolio.”
The acquisition is expected to close during the first quarter of calendar
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year 2018, subject to customary closing conditions and regulatory review. Prior
to the close, Cisco and BroadSoft will continue to operate as separate companies. Upon completion of the transaction, BroadSoft employees will join Cisco’s Unified Communications Technology Group led by Vice President and General Manager Tom Puorro, under the Applications Group led by Trollope.
For more information about Cisco’s intent to acquire BroadSoft read the blog from Rob Salvagno.
INVESTOR AND MEDIA CALL
Cisco Vice President of Corporate Development Rob Salvagno will join
Cisco Senior Vice President and General Manager, Applications Group, Rowan Trollope, and BroadSoft CEO Michael Tessler, to host a joint investor, media
and industry analyst call on October 23
at 6:00 AM PT/9:00 AM ET to discuss
the proposed transaction. To view the webcast https://investor.cisco.com. Toll
free dial in: 888-769-9722; or toll: 1-517- 308-9258; Passcode: 6823261. Conference call replay will be available approximately one hour after the conclusion of the
event on October 23, 2017 to November
6, 2017 at toll free: 800-677-5855 or toll: 203-369-3660.The replay also will also be available via webcast on the Cisco Investor Relations website at http://investor.cisco. com, no password required.
ABOUT BROADSOFT
BroadSoft is the technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We are a market leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue.
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AMC Technology’s Contact CanvasTM Solution Achieves Cisco Compatible Certification
Contact Canvas has proven to meet Cisco’s Interoperability Verification Testing (IVT) requirements
RICHMOND, VA - AMC Technology, L.L.C. has announced its Contact CanvasTM solution has achieved Cisco Compatible Certification for Cisco Unified Contact Center Enterprise (PCCE/UCCE) – 11.5.
Contact Canvas for Cisco Contact Center is an easy to install – easy to use packaged integration for Cisco Unified Contact Center Enterprise (PCCE/ UCCE) – 11.5 and leading CRM business applications such as Microsoft Dynamics, Salesforce, SAP, Oracle Service Cloud and Siebel. Businesses improve call management and enable telephony functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population.
“AMC Technology has offered fully certified and supported CRM integration solutions for Cisco Contact Center platforms for more than 20 years. Our Cisco Compatible Certification reassures customers our Contact Canvas Solution
for Cisco has been fully tested to ensure reduced integration costs, accelerated deployments and reduced risk of failure.” said Lorelea Moore, Director of Strategic Alliances at AMC Technology. “Year after year, we demonstrate our commitment to our joint customers by maintaining our integration certifications. This ensures Contact Canvas interoperability with Cisco’s latest releases.”
Used every day by thousands of contact center agents and knowledge workers around the globe, AMC Contact Canvas solutions help innovative organizations to work more effectively and deliver higher levels of customer service. Customers know that their investment in Contact Canvas is a long-term solution that will meet their business needs now and in the future.
A Cisco Solution Partner since 2003, AMC provides CRM integration solutions for Cisco UCCE, UCCX and UCM.
More at https://amctechnology.com/. ● Cisco Selects IR Prognosis for Inclusion
in Global Price List
Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities
SYDNEY - IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, has announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global
Price List (GPL) and provides sales compensation for the Cisco channel partners and sales teams.
IR Prognosis, with its unique probe- less design, fast deployment and multi-vendor compatibility, is used
by enterprises and service providers globally to manage over 16 million UC end points. Prognosis gives organizations the ability to drill down deep into their infrastructure to help rapidly identify and resolve voice and video quality or capacity problems, before they get out of control.
Through the Cisco SolutionsPlus Program, Cisco channel partners and sales teams gain access to select third- party products and applications. Under the program, Cisco will offer Prognosis
for UC, Video and Contact Center. IR products featured in the SolutionsPlus Program complement and enhance Cisco’s advanced technology products by providing real-time management for collaboration solutions.
“Many of the world’s largest organizations have come to rely on Prognosis to ensure that their employees and customers have the best possible UC experience when collaborating via voice, video, IM and application sharing,” said John Merakovsky, CEO of IR. “We are extremely proud that Cisco has selected Prognosis as a strategic UC and contact center experience management solution for inclusion in its SolutionsPlus Program.”
IR was recently named a “Top Value Vendor” by Nemertes Research in its 2017 Unified Communications and Collaboration (UCC) Total Cost of Operations survey, both in the Enterprise and Midmarket UCC Management Business Value Matrixes. The study recognized IR for delivering the
lowest operational costs for enterprise organizations among UCC management providers.
For further information on IR, visit www.ir.com. ●
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