Page 31 - Telecom Reseller JanFeb 2014

Telecom Reseller
31
February/March 2014

RUFFIN

Nortel notes
Is there some secret to keeping these phones from more years.
line and hear what they are saying. It’s not supposed
failing?
to work that way and it didn’t use to. I didn’t make Q
any changes on the phones so I’m trying to figure
A
There’s a bullpen area in the engineering
There is a known hardware problem
By Phil Ruffin
department with 7 phones that share the
f IP phones and recently I noticed group’s extensions. It’s been set up like that for five out how to fix it.
QQ
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with the 1140E phones after being in
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we have a lot of failures of the newer 1140E or six years and we never had this trouble before. It sounds like you or someone else has
service for several years. It’s a simple part,
phones while the old i2004 phones are working just but not easily replaced. The newer ones are Now if someone is talking on the first extension for
programmed an analog phone on that
extension. Maybe you added a cordless fine. It seems like nothing is as good as it used to be.
supposed to have this issue resolved, but the group anyone else in the group can pick up the
I guess we won’t really know for several
(analog) phone, external bell, or answer-
ing machine? Print the extension and look
through the list of phones with that exten-
sion. I expect you to find an analog port
in the list. Nortel phones have Automatic Vodia Networks Inc announced today the availability
Privacy until you add POA to the CLS or  Bring your own trunk (BYOT)
program the extension on an analog port.
 Over 50% cost saving over others
of its cloud phone service for SMBs, that provides a
Q Auto Attendant / Receptionist
highly robust and feature rich communications I mistakenly programmed an intercom that’s
00 when the rest of the intercoms just have
 Voicemail
platform to cater to the ever growing needs of today’s one digit. Now the intercoms have to dial two digits
 Fax-to-Email
distributed and mobile workforce. The cloud-based instead of just one like they used to be. I even took
 Automatic Call Distribution (ACD)
out the 00 intercom but they still have to dial two
 Call recording
service called “Hosted I AM” or “hostedi.am” enables
 Call barge in, listen in, training
businesses to lower the total cost of ownership of dAigits. How can I change it back?
Personal and domain address book Once you program a higher number
 their telephone systems by providing a managed of digits, the intercom changes to that.
 Paging
phone system on the cloud along with a complete The only way I know to put it back to the
 Hunt Groups
original number is to remove all the mem-
 Conference Rooms
suite of business features. For businesses with bers and start over.
 SMS notifications
multiple branch offices, hostedi.am provides a single QI’ve been replacing old 2008 and 2616 sets
 WebRTC Click-to-call
with 3903 and 3904 sets lately, and the users
system that will seamlessly connect all locations (while happy to get the upgraded phone) are often
 Cell phone integration
without the need for a complex infrastructure.
confused by the sets. What instructions do you usu-
 Multi-tenant support
ally give new users of those models?
 Video Relay
AYes, the Taurus sets are quite different
 Contact Lists and Presence
One of the key strengths of hostedi.am compared to in operation from the older Aries sets.
 Voice encryption
traditional cloud-based phone services is its ability to I always start off by telling the users that
Dual IPv4/IPv6 operation
the new phones have two very important
 bring any standard SIP trunk provider onto the service
 Network monitoring support (SNMP) for POTS/Mobile termination. This feature gives users buttons that were not on the older phones:
 Automatic device provisioning
Quit and Shift. One affects what is above
 Call data record (CDR) reporting
the ultimate freedom in selecting the trunk provider the line and the other affects what is below
of their choice according to their budget, locality and it. I usually point out that the Shift button
only exists because they didn’t want the
desired quality and helps them cut their phone bill in expense of having the necessary number
half compared to traditional cloud based phone Compare us to the others:
of line buttons, so they put half as many
as they should have and added a Shift key
services. In addition Hostedi.am boasts the most to make it work. I show them a few menu
popular features of business telephony including Auto http://hostedi.am/en/compare
options and demonstrate how the Quit
key allows the regular softkey features to
receptionist, Call queues, SMS notifications, Fax-to- return. I also show them that the softkeys
email, Mobile phone integration, Click-to-call make it easier to use CallPilot by providing

(WebRTC), Video relay, Automatic Call Distribution buttons for many of the voicemail opera-
(ACD), Multi-party Conferencing and much more. To Copyright © Vodia Networks, Inc 2013. tions. I’ll point out keys for Message and
All rights reserved.
Goodbye, and then show how to move a
ease out end-device deployment, the plug-and-play call among handset, speaker, and headset
functionality of hostedi.am enables auto device Vodia Networks, Inc.
without disconnecting it.
If the user has a 3904 set, I demonstrate
configuration at the time of sign-up.
400 TradeCenter, Suite 5900 the dialing directory. If they have a head-
Woburn MA, 01801-7471, USA set, I have them choose whether they want
To include resellers in the ecosystem, hostedi.am Tel: +1-617-399-8147
Email: sales@vodia.com
the option to send all calls to the headset
introduces a brand new reseller program that enables Web: www.hostedi.am
instead of the speaker when you press the
resellers to take the platform, re-brand it and resell it line button. I show them the Calls Received
notice in the display and how to look at
to their clients under their very own service brand who called. Some users want to turn off the
name. This program further enables hostedi.am notification, but not usually if I explain how
it works. If they’re still interested, I show
resellers to earn recurring revenues based on them how to program Auto Dial keys and
referrals. For further details please contact relabel the key to identify it.
I will rarely explain how to use some
partner@vodia.com
lesser-known features like Call Park and
Ring Again. While both are very useful,
most users are not interested enough to

spend that much time learning them. ☎

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