Page 27 - Telecom Reseller JanFeb 2014 Final

Telecom Reseller
27
January/February 2014

ruffin

Nortel notes
long calls to them at night. We got a whopper of an AYour question sounds like you believe you know who has been stealing long dis-
international long distance bill and in the course of there is a shortcoming in the telephone tance service from the company, it’s time
By Phil Ruffin
investigating it found out the dirty little secret.
system that caused this behavior. Your to give the information to their managers or
QWe had a shock last week when we found How can we allow users to place proper busi- management needs to realize that employ- your fraud department to handle.
out users who forward their desk phones to ness calls at work and forward their phones to cell ees who feel free to cheat the system will Still, you can block this particular behav-
their cell phones at night are sometimes forward- numbers at night but keep them from abusing the always find ways to do it. There is no ior by some pretty simple programming. It
ing them to numbers in other countries and placing
system like that?
perfect system that can compensate for will take some effort, though.
employees with bad intentions. Now that
First, find out where users really need
to have their phones forwarded and set up
phantom TNs to do that. Assign non-DID
numbers to phantom ports, and add the
feature DCFW followed by the number of
digits to dial and the actual number you Vodia Networks Inc announced today the availability
want the user to forward calls to at night  Bring your own trunk (BYOT)
or when away. Next, take away the ability to forward calls outside by changing the  Over 50% cost saving over others
of its cloud phone service for SMBs, that provides a
CLS from CFXA to CFXD (Call Forward  Auto Attendant / Receptionist
highly robust and feature rich communications
External Denied). The user can then for-
ward all calls to the DN on the phantom  Voicemail
platform to cater to the ever growing needs of today’s
TN, but not to any other outside numbers.  Fax-to-Email
distributed and mobile workforce. The cloud-based
Program the phantom with CFXA, and its  Automatic Call Distribution (ACD)
class of service will override the station’s  Call recording
service called “Hosted I AM” or “hostedi.am” enables
ability to send the call out.
 Call barge in, listen in, training
businesses to lower the total cost of ownership of
You will need to do this for each user. Personal and domain address book
Of course, you may have some exceptions,  their telephone systems by providing a managed
but those will be trustworthy individuals or  Paging
phone system on the cloud along with a complete
above your pay grade.
 Hunt Groups
QYou talk about DID and non-DID extensions or
 Conference Rooms
suite of business features. For businesses with
DNs, but how do you program a number to be  SMS notifications
multiple branch offices, hostedi.am provides a single
DID or non-DID?
 WebRTC Click-to-call
AThe PBX doesn’t really know whether
system that will seamlessly connect all locations
a number you program on a station or  Cell phone integration
without the need for a complex infrastructure.
other programming element is DID or non-  Multi-tenant support
DID. A DID (Direct Inward Dial) number  Video Relay
is one that has been matched with incoming  Contact Lists and Presence
One of the key strengths of hostedi.am compared to
digits on DID or TIE trunks. I normally  Voice encryption
traditional cloud-based phone services is its ability to
think of DID numbers as having the same Dual IPv4/IPv6 operation
final digits; in other words, a 4-digit DID  bring any standard SIP trunk provider onto the service
extension would match the last four digits  Network monitoring support (SNMP) for POTS/Mobile termination. This feature gives users
of a dialable telephone number. In fact, any  Automatic device provisioning
extension can become DID if you use an  Call data record (CDR) reporting
the ultimate freedom in selecting the trunk provider
IDC table in overlay 49 to match the incom- of their choice according to their budget, locality and
ing digits on the trunks to any extension in
the system. I personally like to match them desired quality and helps them cut their phone bill in
the best I can, but sometimes you have no half compared to traditional cloud based phone Compare us to the others:
choice but to associate unrelated numbers.
It’s best to be proactive and work with
your telephone company to get DID blocks services. In addition Hostedi.am boasts the most
of numbers that can be utilized as DID popular features of business telephony including Auto http://hostedi.am/en/compare
numbers that match the extensions closely.
That makes your numbers easier to remem- receptionist, Call queues, SMS notifications, Fax-to-
ber and use.
email, Mobile phone integration, Click-to-call
Q
I use a code to move phones around. I’ve been
(WebRTC), Video relay, Automatic Call Distribution
doing it for years and I guess some other (ACD), Multi-party Conferencing and much more. To Copyright © Vodia Networks, Inc 2013.
people figured out how to do it. I’m worried that All rights reserved.
someone will use it for ACD sets, and I know that can cause memory corruption. Now that the cat’s out of ease out end-device deployment, the plug-and-play
the bag, I don’t know how to stop it. Can I turn off the functionality of hostedi.am enables auto device Vodia Networks, Inc.
feature or keep them from using it somehow?
AI think all you need to do is to change the
configuration at the time of sign-up.
400 TradeCenter, Suite 5900
set relocation password. You can do that Woburn MA, 01801-7471, USA
in the Customer Data Block. Start in overlay To include resellers in the ecosystem, hostedi.am Tel: +1-617-399-8147
21 and PRT FTR. Look for SRCD. Now load Email: sales@vodia.com
overlay 15 and just change it to a different introduces a brand new reseller program that enables Web: www.hostedi.am
number. Don’t make it too simple, and pro- resellers to take the platform, re-brand it and resell it
tect it like you do your debit card PIN. %
to their clients under their very own service brand
name. This program further enables hostedi.am
NEWS
resellers to earn recurring revenues based on
referrals. For further details please contact
Online at
partner@vodia.com
telecomreseller.com