Page 10 - July August 2014

M10arch/AprilT2e0l1e4com Reseller 10 Telecom Reseller
July/August 2014
PBX Market
NTS DIRECT
During the next 5-years 62% will be making more
cloud purchases. Another 30% will buy data center Has Large
PBX platforms, and 8% will move to – or back to – AVAYA
proprietary PBX purchases.
Pockesofhe extraordinary volume of purchasing going Consumerization of IT continuestocausedigital
ontoday isvident worldwide. Morethan one- Affiliate Program
Opportunity
disruption as new technologies enter the market
third of the enterprises are upgrading their PBX
systems. In Western Europe the number is 49%
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ganradpinhiAcP).AC 51%. In the US it is 36%. Eastern
terp
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GROW AND PROFIT enterprisestomorethanone-millionemployees.andNewDirectiondevices and services,” said Matthew Yorke,
indings from the 2014 Consumerization
Eastern Management Group analysis inds the
In 5-years only 1-in-3 replacements of
of IT in the Enterprise (CITE) research,
CEO, IDG Enterprise. “Organizations are
proprietary PBXs will be for another traditional
overall PBX market is replete with opportunities
highlighting the impact CITE adoption has
working to mitigate risk and build secu-
switch. It seems many enterprise Information
for vendors. More than 50 million PBX station
IN THE
on the enterprise; integration of cloud, apps
rity that enables employees and the busi-
technology managers have seen enough. Two-
lines are sold annually worldwide. Additionally,
and mobile device management; and the
nesses to use CITE technology to move
thirds of new sales will be PBXs running in a data
billions of dollars are spent on related applications,
next wave of consumer technologies IT
the business into the digital era and create
center or as a public/private cloud service.
professional services and maintenance, with much
IP TELEPHONY decision-makers need to consider.
improved employee productivity and cus-
An Eastern Management Group global of the pull-through service revenue recurring
online survey of 7,000 enterprises inds IT
CITE Adoption Results in New
tomer satisfaction.”
annually.
departments cozying up to sotware and cloud
CITE: More than Just Smartphones
Policies and IT Purchases
Eastern Management consultants think these
MARKET
and Tablets
while abandoning IP and digital proprietary PBX
should be boom times for the suppliers, and the
The proliferation of personal devices
total addressable sales opportunity for vendors has
switches. he change is occurring at warp speed
being used for work purposes has required
LinkedIn, Skype and other consumer
and is driving a surge in new business to many
not looked better in many years. Vast amounts of
the majority of organizations (82%) to
or individual services are the cloud-based
companies, although not all.
capital are now spent each month by information
make changes, from creating policies on services most used by employees (90%)
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53%will buydatcenter(orvirtualized) platformso f E a s t e r n M a n a g e m e n t G r o u p n o t e d “ C u s t o me r s approval from their IT department.
integrating consumer devices into the orga-
are purchasing vast quantities of PBX products
and 16% will buy public/private cloud services.
nization. To support a culture of employees
MDM use is more prevalent at enterprise
Data Center Customers - Close to 80% of working in the ofice and at home, over
and services all with decent margins. However
organizations (1,000+ employees) and it is
the enterprises that have implemented PBX
the challenge that confronts vendors is will they
the next two years more organizations will
used on both company issued and employee
functionality from the data center say this is
earmark budget to win the opportunity?”
support employee owned smart phones and
owned mobile devices. While MDM offers
the course they intend to follow during the
Eastern Management Group consultants
tablets and 83% of organizations will invest
a level of control not previously available,
next 5-years. hey value less hardware, less
are using the PBX survey data to support
in mobile technologies. The approval of
there still is uncertainty if MDM solutions
maintenance, and lower cost by following this
decision making for the irm’s client customers.
consumer devices in the workplace is well
can mitigate risk. Enterprise organizations
approach. Just 12% of this cohort is trending to
Access to the survey is available from Eastern
received by employees; CITE will have a
and SMB organizations (< 1,000 employ-
cloud, while 8% have a proprietary PBX on their
Management Group. For information about the
positive impact on user satisfaction (69%),
ees) face different challenges with MDM
5-year radar.
survey or consulting support contact jmalone@
and user productivity (66%) over the next
implementation. Enterprise organizations
Cloud Customers - Cloud customers are split. 12-18 months (check out the CITE info-
easternmanagement.com
See CONSUMERIZATION, page 27

OUTLOOK

Continuied from page 14
and risk-taking tend to fall. Investors are March 2014 MCI Survey
said to be conident when the news about Comments from Industry Executive
the future is good and stock prices are ris- Leadership:
ing.
Who participates in the MCI-EFI?
Bank, Small Ticket
The respondents are comprised of a “We continue to see strong growth in
wide cross section of industry executives, both applications and origination volume.
including large-ticket, middle-market and We are optimistic that this trend will con- tinue as we close out the irst quarter. In
small-ticket banks, independents and cap- addition, portfolio performance in terms of
tive equipment inance companies. The delinquencies remains very low.” David
MCI-EFI uses the same pool of 50 organi- Schaefer, CEO, Mintaka Financial, LLC
zation leaders to respond monthly to ensure Independent, Middle Ticket
the survey’s integrity. Since the same orga- “New business volume targets in our
nizations provide the data from month to month, the results constitute a consistent truck transportation business continue to be
barometer of the industry’s conidence.
met or exceeded by our over 2,300 dealers
nationwide in the U.S., suggesting contin-
How is the MCI-EFI designed?
The survey consists of seven questions ued strength in the economy.” William
and an area for comments, asking the Besgen, President & COO, Hitachi Capital
respondents’ opinions about the following: America Corp.
• Current business conditions
Bank, Middle Ticket
• Expected product demand over the next
“The overall economy is fair; however,
four months
I do see an increase in capital expendi-
• Access to capital over the next four
tures in 2014. The capital expenditures
months
will be made to reduce labor cost and/or
• Future employment conditions
replace outdated or worn out equipment.”
• Evaluation of the current U.S. economy Elaine Temple, President, Bancorpsouth
• U.S. economic conditions over the next
Equipment Finance
six months
• Business development spending expecta-
Why an MCI-EFI?
tions
Conidence in the U.S. economy and the
• Open-ended question for comment capital markets is a critical driver to the
• How may I access the MCI-EFI? %
equipment inance industry. Throughout history, when conidence increases, con-
sumers and businesses are more apt to
Survey results are posted on the Foundation website, acquire more consumer goods, equipment
http://www.leasefoundation.org/IndRsrcs/MCI/
and durables, and invest at prevailing pric-
es. When conidence decreases, spending

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