Page 23 - TelecomReseller DecJan 2015 2016

December/January 2016
Telecom Reseller 23
Nortel Notes
use a trunk access code, not the BARS or NARS You won’t be able to do any other operations in
code. Use the “*” to add a pause. You may need the PBX while the update is going on, so pick a
to experiment to see how many pause characters slow time to do this.
RUFFIN
you need between the strings of digits. Make sure Even better, you can set up a schedule to have THE LATEST
you have enough digits allowed for the Auto Dial the sets updated during o hours (at night, TECHBLOGS
key or Speed Dial list. You’ll use up a lot on those maybe?) when nobody will be inconvenienced.
Phil Ruf n
pauses.
Check out the manual on overlay 97 for details.
Good luck!
You can decide the days, hours, and range of
TNs to update. You’ll want to schedule around Q:
Q:
I have a user who insists she used to be
We get remanufactured 3903 and
midnight routines and times when people may
able to use a button on her phone to 3904 sets that work just ne, except need to use the phones. Don’t forget to give the GARY
dial the conference number and codes for her sometimes they don’t have a Transfer key. I send command to activate the schedule once it’s set up
regular conference, but it doesn’t work now. I those back when I get them, but how can they the way you want.
AUDIN
tried to program it, but I can’t get it to work, not have a Transfer key? It’s programmed in the Q:
either. We put in pauses, but they don’t seem to system. Is there something I can do to x them I discovered (not completely by
do anything. If she did it before, there should be or do I have to keep sending them back?
accident) that there is a switchhook
a way to do it now. Can you help?
A:
hidden inside our 3905 ACD sets! It’s a crummy DON
A:I think I know the problem. I’ve had to
one, though. e receiver doesn’t stay in place
I’m guessing this was a long time ago deal with this from time to time. very well. Is there a trick to making it work WITT
that it worked, right?
Are you updating the rmware on your sets
better?
Well, maybe not. It depends on what kind of when you install them? Sometimes there is a A:
trunks you used to use, and what you use now. rmware mismatch that can cause that problem. It’s not exactly a trick, but yes, there are
e feature is still in the books, and it does
e quick answer is to go into overlay 32 and the basic components of a hookswitch
work, but only under certain conditions. For type “fdlf ” followed by the TN of the set. at there. It works pretty well, but check with your
instance, it has never worked with PRI trunks.
should initiate a 10-15 minute process that will vendor for a hookswitch kit to install on the
If all your outbound trunks are PRI, you won’t update the rmware on that phone. Don’t even phones. e basic setup works much better with
get it to work. You must have non-PRI T1 trunks think about unplugging it or interrupting it while that installed. Also, make sure you have the latest
or analog trunks for this. You also will need to
it’s updating, or you may kill it.
rmware on the phones (see the answer above).

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