Page 2 - SkypeBuzz Q3 2017

2 SkypeBuzz by Telecom Reseller ENGHOUSE – CONTINUED FROM PAGE 1
Version 10.0’s cloud enhancements provide organizations using Skype for Business the choice of working on-premise or allowing trusted cloud and service provider partners to host the solution with the addition of support for Federated Agents.
Communication Center now provides enterprise level presence visibility for NEC SV8500 and SV9500 customers.
For Avaya IP O ce environments, there is multi-node support allowing for geographical distribution of contact center operations.
“Updates to Communications Center re ect our commitment to agent empowerment and providing organizations with the choice and control they need to extract maximum value from contact center operations,” added Cray.
More at www.enghouseinteractive.com. n
Five9 Integration Adapter for Microsoft Dynamics
365 CRM Now Available via Microsoft AppSource
Named as a Leader in the Contact Center as a Service (CCaasS) Gartner Magic Quadrant, Five9 is the rst and only CCaaS provider on Microso ’s AppSource Marketplace
SAN RAMON, CA - Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud so ware
for the enterprise contact center market, has announced that the Five9 Adapter for Microso Dynamics CRM is available through Microso ’s AppSource marketplace. Five9 is the rst and only Gartner Contact Center as a Service (CCaasS) Magic Quadrant Leader currently available on AppSource.
“ e seamless integration with Microso Dynamics 365 brings the power of Five9
to the desktop. When you combine the powerful telephony platform and blended agent capabilities from Five9 with Microso Dynamics 365, our customers have all the tools they need to develop leads, nurture contacts, track progress throughout the pipeline, and increase both sales and retention,” said Param Kahlon, GM for Microso Dynamics 365.
Microso ’s AppSource marketplace helps enterprise users of all sizes nd so ware-as- a-service (SaaS) apps from Microso and its partners. Including existing app add-ins and content packages, AppSource apps are built on top of Microso Dynamics 365 CRM, Skype for Business and other Microso applications, which tie seamlessly in to our joint customer journey.
“ e inclusion of the Five9 platform on
the AppSource marketplace is the natural
next step in our growing partnership with Microso ,” said Walt Rossi, Vice President
of Business Development, Five9. “ is will allow our customers to identify and install
the applications and solutions that they
need to develop a robust, exible technology infrastructure. e seamless integration of Five9 with Microso ’s o erings is an enterprise level solution that is built for the cloud and
is guaranteed to super charge your sales and service programs.”
For more information visit www. ve9.com. n
PEXIP® – CONTINUED FROM PAGE 1
Skype for Business Server today. Pexip In nity
Fusion allows Skype for Business meetings and calls to be joined by non-Skype users using video teleconferencing.
Pexip collaborated with Microso in the certi cation of the latest version of In nity Fusion, which features a gateway mode allowing VTCs to participate directly in Skype conferences. Importantly, Fusion retains the native end-user experience, eliminating the need for expensive trainings and lowering the cost of implementation and management. e so ware is designed for any size organization, and speci cally with large companies and enterprises in mind, and is able
to scale and accommodate any number of users in any number of locations. Pexip In nity Fusion is certi ed for on-premises Skype for Business Server 2015 deployments.
“Pexip is being used by some of the world’s
largest companies to provide cross-technology video interoperability. e certi cation and partnership reinforces the strength and capabilities of our industry-leading technology,” says Åsmund O. Fodstad, Pexip CEO.
“Pexip is a valued Microso partner. We
are pleased to see Pexip certify its In nity Fusion interoperability solution for Skype for Business and extend the Skype communications experience for organizations to achieve more,” said Andrew Bybee, Principal GPM, Skype for Business, Microso .
Nick Seagrave, CTO at Modality Systems – Microso 2016 Communications Partner of the Year – is equally excited: “We have worked with Pexip on numerous projects, and In nity Fusion continues to impress. It is an extremely exible interoperability solution to both deploy and align with customer requirements. We have found it
to be performing very well, and look forward to being able to feature it as certi ed for Skype for
3rd Quarter 2017
Business.” Modality Systems have also been part of the Technology Adoption Program prior to certi cation.
Pexip In nity Fusion addresses very speci c needs for many Microso customers. Key to the certi ed solution is interoperability that allows non-Skype users to communicate via video with Skype for Business users. Beyond the core Skype for Business interoperability that the certi cation tests, Fusion has a variety of deployment options, which allow it to scale to a large range of users and locations. It can be deployed to run completely on-premises, in a cloud such as Microso Azure, or in a combination of the two. In addition, its existence is completely transparent to the end user – resulting in potentially large savings on training, implementation, and management costs.
Pexip In nity Fusion is certi ed for use with Skype for Business Server starting from version 15.1, which is available now worldwide. For more information, please visit www.pexip.com n
VOSS Awarded Skype Operations Framework Featured Partner Status
Richardson, TX - VOSS Solutions, a Microso Certi ed Partner, has announced that the company is now recognized as a Skype Operations Framework Featured Partner.
Developed by Microso , the Skype Operations Framework (SOF) is a comprehensive guide that empowers organizations to successfully and cost- e ectively deploy Skype for Business services in the cloud. Following a proven methodology, SOF equips organizations with the right assets and tools to ensure a successful Skype for Business experience.
SOF featured partners are selected by Microso for their product and services o erings that help organizations maximize the value from their Skype for Business Online investment. e designation re ects the fact that VOSS has worked with Microso to o er solutions that magnify the bene ts of moving to Microso O ce 365 for UC. In addition, it validates that VOSS employees are certi ed in administering
the framework.
VOSS has been listed as a SOF featured
partner for its ability to carry out complex UC migrations, and manage Skype for Business Cloud PBX & PSTN services from a single pane of glass. e VOSS Skype for Business Voice and Meetings in the Cloud O er aligns with SOF to minimize UC complexities and increase operational e ciency in the cloud.
Organizations face challenges at every stage
of the Skype Operations Framework, and VOSS provides tools and expertise speci cally designed to meet those challenges. e VOSS O er includes Skype for Business online, Meetings, and PSTN calling with Cloud PBX wrapped in VOSS management tools, training, and 24×7 support to ensure customer success. Features include:
Expert guidance to help plan and execute the ideal solution at a pace that suits the organization Reduced implementation & annual operational
costs, and improve end user adoption Simpli ed rollout and ongoing management
with the world’s most advanced, and most secure UC management solution
Flexibility to manage a multi-vendor or hybrid environment through a single interface, as needed
Future-proofed UC solution ready for the addition of any new application, device or service as the need arises
Christopher Martini, VP Skype for Business at VOSS, commented; “ is is a great milestone for VOSS and our customers, as we strive to become one of Microso ’s most valued partners. We are excited to be listed as a SOF featured partner, as it re ects our work with an increasing number of global organizations to optimize their Microso UC environments. e guidance and resources provided as part of the framework really do enable us to better serve our customers.”
More at www.voss-solutions.com. n
Comcast Business VoiceEdge Adds Integration with Microsoft O ce 365 to Help Enhance Business Productivity
PHILADELPHIA, PA - Comcast Business has announced an enhancement to its cloud-based phone service, Business VoiceEdge. Microso O ce 365 is now interoperable with Business VoiceEdge through the Business VoiceEdge desktop applications. e Business VoiceEdge desktop application allows users exibility to customize their communications experience based on the applications they use most, such as O ce 365.
“Our latest release of our desktop application allows you to make and receive calls from the convenience of your desktop computer,” said John Guillaume, vice president, product management at Comcast Business. “ ey also allow you to quickly transfer an active call to a di erent number, such as a mobile device or move a call to another phone, all without interrupting the other party. is kind
of exibility allows the Business VoiceEdge user
to easily move between the o ce and the road with the click of a button, which is ideal for today’s mobile workforce.”
Business VoiceEdgeTM for O ce 365 integrates directly with Microso Outlook Web Access allowing the Business VoiceEdge user to click-to- call contacts, as well as phone numbers in emails and meeting invitations.
e enhancement builds upon two other award- winning integrations, Business VoiceEdgeTM for Skype for Business and Business VoiceEdgeTM for Google Chrome, which were announced in March 2017.
Comcast Business VoiceEdgeTM is an a ordable, cloud-based phone service o ering a range of PBX and uni ed communications (UC) features designed to help businesses optimize their
communications while making management easy for administrators. It also has a mobile app that works with iOS and Android devices.
Recently, VoiceEdgeTM Skype for Business was recognized with a 2017 INTERNET TELEPHONY Product of the Year Award. ese awards recognize the most innovative and highest quality IP communications brought to the market, or updated, in the past year.
Comcast Business provides a comprehensive range of voice services for large enterprises as well as small- and medium-sized businesses (SMB). For more information on the Comcast Business voice solutions portfolio, visit https://business. comcast.com/phone. To download the Business VoiceEdge desktop applications, visit Comcast Cloud Solutions Marketplace.
More at www.comcastcorporation.com. n