Page 5 - Telecom Reseller July-August 2017

July/August 2017
Calabrio Launches Managed Services for Analytics
and Workforce Management
New o erings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE
MINNEAPOLIS, MN - Calabrio, a leading provider of customer engagement and analytics so ware, has announced the launch of new managed service o erings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE — all while minimizing the challenges faced when implementing and managing new technology.
Contact centers are transforming in
response to customer experience and employee engagement taking center stage, and they’re increasingly deploying technology that enables data-driven decisions. However, despite the value they bring, many organizations are not using modern customer engagement technology to its fullest potential — especially analytics tools, as revealed by a commissioned study conducted
by Forrester Consulting on behalf of Calabrio. According to the “Maximize Customer Data with Analytics” study, a third of decision-makers said their contact center sta are spread too thin to use analytics to capture customer data insights. As a result, companies continue to miss out on critical customer insights because they lack the resources and knowledge needed to be successful.
“Many organizations fall short on leveraging technology to drive improved customer and agent experiences,” said Matt Matsui, senior vice president of product and strategy at Calabrio. “ ey understand the value that customer intelligence can bring to the entire organization, but their core teams are consumed with day-to- day operational challenges. Calabrio Managed Services for Analytics and WFM provide the knowledge and support our customers need to power a modern, multichannel contact center, while capturing and delivering insights and improvements to the rest of the business.”
Calabrio Managed Services o er customers who have deployed Calabrio ONE access to a dedicated team of Calabrio experts who partner with internal teams to implement, run and optimize projects. Calabrio analysts bring deep knowledge of the Calabrio ONE suite and the contact center industry allowing customers to:
Focus on the business – Calabrio experts take on the heavy li ing of managing solutions, so contact center teams can focus on the core business.
Achieve economies of scale – Equipment, so ware licensing and talent expenses are carried by Calabrio.
Provide access to talent – Calabrio sta deliver deep technology and industry expertise from day one.
Improve scalability – At di erent times in a project lifecycle, businesses may need di erent sets of skills or resources. Calabrio will bring the right skills at the right times, without the hassle of hiring additional employees.
Access best practices – Calabrio experts remain at the forefront of innovative strategies, constantly honing new skills and bringing fresh ideas and insights to the business.
Calabrio Managed Services is run by
the Calabrio Innovation Center which provides in-depth consulting engagements, workshops, proof of concepts, managed services and additional programs that ensure Calabrio customers are successful.
Telecom Reseller 5
CS-700
Video Sound Collaboration System
COLLABORATE WITH VISION
Coming this summer, the Yamaha CS-700 video sound collaboration system. An all-in-one huddle room solution that offers best-in-class audio, video, and screen sharing capability. Wall-mounted, its clever design removes the annoying table top clutter found with other systems.
• USB audio and video
• Beamforming microphone array
• Four speaker element sound bar
• Ultra-wide angle 120 degree camera • Content sharing via DisplayLinkTM
• SIP support with audio bridging
• Operability with leading UCaaS providers • Simple remote administration
• Bluetooth® enabled
revolabs.com/huddle
Find more at http://calabrio.com/. n