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December/January 2015
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against itself. In addition, an organization can PanTerra Networks Announces Industry’s First
use inline access controls and user proiling to
control what activities a user can undertake. Real-Time Business Analytics Capabilities
For example, policy controls can be enforced
to forbid ile transfers from certain critical
systems. With the more advanced solutions,
an organization can even block subchannels PanTerra Networks, the leading provider of uniied businesses to monitor, measure and report on
Everyone is mobile. Whether traveling or
from running inside the encrypted tunnel, the cloud services for mid-market enterprises, today all their key performance metrics on any device managing groups remotely, managers need
preferred method of quickly exiltrating data.
announced its Uniied Business Analytics ofering from a single platform,” said Arthur Chang, CEO anytime, anywhere access to efectively manage
Organizations frequently run encryption for the mid-market. he solution is the irst to of PanTerra Networks. “Our Uniied Business employee resources. hat’s why PanTerra
technologies without establishing proper access combine Uniied Communications (UC) analytics Analytics combines UC and content management Networks developed the ULM app. It is the irst
controls or efective monitoring, which also with content management analytics to monitor, analytics to create a complete end-to-end solution app to provide access to full analytics features
blinds layered defenses.
react to and adjust business processes in real-time for businesses that want to drive more revenue on both iOS and Android devices from the
A major vulnerability potentially compromises the entire server, which could to make them more eicient and competitive.
In today’s dynamic business environment,
while optimizing productivity and eiciencies in real-time.”
cloud. Managers and supervisors can now gain immediate insight into business KPIs and be
in turn expose other areas of the network to contact centers, sales teams and support groups All businesses are motivated to maximize available in real time regardless of location,
subsequent attacks.
need real-time feedback on their business revenue while minimizing expenses. With improving employee productivity and customer
processes to understand the efectiveness of their PanTerra Network’s uniied analytics, businesses satisfaction.
Reimagining Encryption
resources. PanTerra Network’s uniied business can create unlimited analytics across both PanTerra Networks’ analytics also give managers
Encryption technology is not new—and analytics solution provides a unique analytics communications and content management the ability to set up remote notiications via
therein lies a huge problem for network framework that reduces IT service costs, lowers IT metrics for a more holistic view of the business. multiple mechanisms - including email, IM, and in
security. Organizations have taken encryption management load and improves productivity for For call centers, sales teams and support groups, real-time through the ULM app -- if any KPI/SLA
for granted, either deploying and ignoring
managers and supervisors. he solution includes this means monitoring key performance indicators is exceeded. his allows companies to easily keep
it or actively subverting it with dangerous analytics on any user, group, call queue or ile; (KPIs) both in real-time and over periods of time tabs on how the business is doing while on the go.
workarounds. Network keys are lost or forgotten detailed reporting; and tailored notiications so so the business can react and adjust to changing
about, creating additional risks.
companies can gain real insight into how the business conditions.
Reporting Tailored to Your Business
he majority of organizations have not business is operating. he company is also the irst Generating analytics does not mean much
established best practices when it comes to to ofer these analytics features from anywhere
Communications and Content to businesses if they are not able to run
managing encrypted networks, even though on any device via its mobile Uniied Live Monitor Analytics Uniied for Business
comprehensive reports that pinpoint trouble spots
the consequences of a breach can cause serious (ULM) application.
PanTerra Network’s analytics ofering consists
such as long hold times and underperforming
damage to the bottom line and the company “Never before have we been able to truly have of more than 100 communications and content sales. hat’s why PanTerra Networks’ Uniied
brand.
insight into our customer sales and support analytic metrics that managers can monitor, Business Analytics generates reports through an
Because network security is so critical, IT experience. hrough detailed statistics from measure and report on. Metrics such as call length, easy-to-use browser interface in real-time, on
security managers should ind and acquire
tools to keep data as safe as possible. Likewise, PanTerra’s business analytics we are able to set measureable goals to track and improve our number of calls in a deined period and sharing events (downloaded or uploaded iles) on shared predetermined users and at pre-set time intervals. his allows businesses to accurately monitor how
organizations should institute processes to customer satisfaction and retention,” said Mike content allows companies to optimize contact employee operations are functioning and quickly
proactively monitor encrypted traic and enable Moniz, senior network administrator for Biolase. center functions, sales and support activities or know when corrections are needed.
layered defenses.
“he insight has driven ideas on processes and team collaboration activities all within a single he solution can deliver mass-call-campaign
Encrypted channel monitoring will help procedures to improve call times -- really taking uniied analytics framework.
analytics, allowing companies to generate detailed
secure the network and defend against our company to the next level.”
reports to assess the efectiveness of multiple
negligence from within and attack from “To continue to be competitive and stay ahead Analytics Managed From Anywhere, large-scale advertising campaigns and cut under-
without. ■
of changing business dynamics, it’s critical for
on Any Device
performing campaigns.

COMMUNICATIONS TRANSFORMING BUSINESS

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