Page 10 - Bauyer's Guide Q3 Q4 2015

10 Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Micro-Tel, Inc
Microcall
Micro-Tel MicroCall is a call accounting software that interoperates with Avaya Aura® Communication Avaya Aura®
Todd Hegi
todd_hegi@microcall.com
Manager over the Avaya Reliable Session Protocol (RSP). Call records can be generated for various
types of calls. Micro-Tel MicroCall collects, and processes the call records.
Motto VoIP
Motto SIP Trunk
SIP Trunking solution
Avaya Aura®
Eric Kochen
ekochen@mottovoip.nl
MTS Allstream
MTS Allstream SIP Trunk Allstream’s high-performance network delivers secure, dependable business communications from Avaya Aura®
Mirna Ajanovic
mirna.ajanovic@mtsallstream.com
Service
coast to coast in Canada. Our 30,000 km fibre-optic backbone combines advanced IP connectivity,
digital switching, Ethernet-featured services and the latest security technologies. Allstream SIP trunks
are certified with Avaya Aura.
Multi-Tech Systems, FaxFinder IP Fax Server Model The FaxFinder fax server is a network attached appliance that eliminates fax machines and delivers Avaya Aura®
Sales
sales@multitech.com
Inc.
FF240-IP
incoming faxes electronically to an email inbox, network folder, or network printer.
NetIQ Corp d/b/a NetIQ AppManager
NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately Avaya Aura®
NetIQ Sales
Info@netiq.com
Attachmate
monitor, alert, diagnose, and report on system performance and call statistics, determine end-user
QoE , and plan from pre-deployment to future needs.
NovaLink GmbH
NovaAlert, NovaMail, NovaTax NovaAlert is an alerting, evacuation and messaging system. NovaMail is a Hospitality Voice Mail. Avaya Aura®
Martin Wirth
martin.wirth@novalink.ch
on NovaBox
NovaTax is a Call Accounting solution.
Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, Avaya Aura®
Robert McPheat
robert.mcpheat@nut.eu.com
performance monitoring, fraud detection and traffic management. Secure multi-user access via web
browser for on-premise or cloud based solutions.
Nuance
SpeechAttendant (EPS SA)
Integrates with all types of PBX, SpeechAttendant is a speech auto attendant that allows callers to just Avaya Aura®
1-866-968-2623 pete.maniaci@nuance.com
speak the name of the person or department they are trying to reach.
say Sales

Nuance
SpeechAttendant
Integrates with all types of PBX, SpeechAttendant is a speech auto attendant that allows callers to just speak the name of the person or department they are trying to reach.
Avaya Aura®
1-866-968-2623 say Sales
pete.maniaci@nuance.com

OceanX Technology Limited
OceanFax Fax Server
Global pioneering and Asia’s first boardless Fax over IP solutions, OceanFax supports real time fax transmission over the internet on a VoIP network, with the FoIP integration for Avaya.
Avaya Aura®
OceanX Technology sales@oceanfax.com
Limited

One Source Networks
One Source SIP Trunking
Customers using this Avaya SIP-enabled enterprise solution with One Source are able to place and receive PSTN calls via a broadband Internet connection. This converged network solution is an Avaya Aura®
Daniel Tyler
dan.tyler@onesourcenetworks.com
alternative to a traditional PSTN trunk such as analog and/or ISDN-PRI.

OneStream Networks, LLC
OneStream Global SIP Trunking
Global SIP Trunking enables consolidation of worldwide voice services onto MPLS IP connections, ensuring quality, reliability, security and enhanced calling features. Service in 50+ countries and 4,000 Avaya Aura®
Brian Skidmore
sales@onestreamnetworks.com
cities worldwide.

OnviSource
OnviCord PRO
Call Recording & Monitoring - OnviCord PRO facilitates 100% call recording through browser-based access to a robust, yet easy-to-use, tool set. Ease of use encourages rapid adoption and productivity Avaya Aura®
Brian Severson
brian.severson@onvisource.com
improvement with little training required.

OpenText
RightFax
For organizations extending Unified Communication with IP-based fax and document delivery, OpenText RightFax supports T.38 FoIP connections to Avaya VoIP gateways.
Avaya Aura®
Greg Settle
gsettle@opentext.com

Orange Business Services
Orange Business Services BTIP / Business Talk SIP SIP Trunking solution
Avaya Aura®
Yasser-Adrien Berzem
yasseradrien.berzem@orange.com
Trunking Service

Orange Business Services India Orange Softphone
Orange Softphone is a contact center solution developed using Java Telephony Application Programming Interface (JTAPI). It allows calls to be made or received via computer without the need to Avaya Aura®
Vel Raj
vel.natraj@orange.com
Technology Private place or answer using telephones.
Limited
PatientSafe Solutions
PatientTouch Communications
PatientTouch Communications allows hospital caregivers to collaborate using voice-over-WiFi, and Avaya Aura®
Stephen Baum
SBaum@patientsafesolutions.com
delivers real-time clinical context to the care team via a single application to ensure efficient and
quality patient care. The integration uses SIP trunks to Avaya AuraR Session Manager to allow
PatientTouch users to reach users on Avaya Aura Communication Manager and on the PSTN.
Pegasystems Inc.
Chordiant Foundation Server
A flexible, open, J2EE, XML and Web Services-based platform for building and supporting enterprise Avaya Aura®
Kelly Loos
kelly.loos@pega.com
scalable, process-driven business applications that integrate multiple channels and provide a unified,
real-time customer view.
Pegasystems Inc.
PegaCALL for PegaRULES
Pegasystems PegaCALL provides telephony integration for Pegasystems’ customer relationship and Avaya Aura®
Kelly Loos
kelly.loos@pega.com
process management frameworks.
Phybridge Inc.
Phybridge POLRE
PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times Avaya Aura®
Steven Fair
steven.fair@phybridge.com
the reach of traditional data switches.
Pindrop Security
Pindrop Fraud Detection Pindrop's Fraud Detection System protects call centers using authentication & detection to reduce call Avaya Aura®
Pat Dalzell
pdalzell@pindropsecurity.com
System
time & stop fraud.

Pridis BV
Connecsy
Offers the tools that are required to answer and transfer a call efficiently to the right person in the organization. The solution can also be used in a multivendor environment.
Avaya Aura®
Henk Dick
hdick@pridis.com

PROTOCOL SYSTEMS Imperium Reporter
A Call Accounting solution that can provide comprehensive scheduled or ad-hoc customised reports Avaya Aura®
Raj Kumar
raj@protocolsystems-me.com
FZC
providing full insight and analysis of all call activity on your communications system.
PROTOCOL SYSTEMS Imperium CTI
The Imperium software has a Computer Telephony Integration (CTI) module that provides screen pops Avaya Aura®
Raj Kumar
raj@protocolsystems-me.com
FZC
to end users via the TAPI3 Service Provider installed on the Imperium server.
PROTOCOL SYSTEMS Imperium MSCRM Connector
This is a CTI module which integrates with Microsoft Dynamics CRM providing screen pop-up and full Avaya Aura®
Raj Kumar
raj@protocolsystems-me.com
FZC
call control for inbound and outbound calls from within MSCRM.
Rauland-Borg Responder 5
Hospitals can connect patients to staff – and nurses to other staff and doctors – easily, efficiently Avaya Aura®
Paul Duda
paul.duda@rauland.com
Corporation
and quietly. Responder 5 offers hospitals superior patient-to-staff communication workflow
capabilities, with open integration to complementary systems such as wireless phones, pagers and
real-time staff location systems “
Red Box Recorders Ltd.
Red Box Quantify
Red Box Quantify voice and data capture solutions cover everything from storage event logging and Avaya Aura®
Red Box sales@redboxrecorders.com
Quality Manangement to retrieval, playback and analytics.Simple, smart, reliable and cost-effective Recorders
software solutions.
Limitied
RedSky Technologies E911 Manager®
E911 Manager® is an automated and scalable software solution that interfaces to Avaya's CM/SM to Avaya Aura®
Nick Maier
nmaier@redskytech.com
Inc.
track, manage and deliver location information for analog/TDM/IP/SIP/ & wireless end-points as they
move within and outside of the organization.
Resource Software Shadow CMS Cloud Call A scalable UC management solution enabling retrieval of call detail metrics for facility planning, Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
Accounting
customer service, workforce management, bill back and billing reconciliation.
Resource Software Shadow CMS Enterprise
Shadow CMS Enterprise is a total communication management solution that consolidates Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
communication usage data across the enterprise to assist managers in monitoring, controlling and
migrating infrastructure.
Resource Software Shadow Real-Time Shadow Real Time Dashboard (RTD) is a browser based, real-time console that monitors and analyzes Avaya Aura®
Steve Cummings
scummings@telecost.com
International Ltd.
Dashboard (RTD)
data (including Contact Center/Hunt Groups, CDR, etc.). It provides supervisors with instantaneous
metrics about the health of their communication facilities.
Retia
ReDat using Single Step Recording of all types phone extensions - analogue, DCP (digital phones), H.323 IP phones, SIP Avaya Aura®
Jan Stransky
marketing@retia.cz
Conference
phones. All this is possible without any special hardware.