Page 4 - Bauyer's Guide Q3 Q4 2015

4 Extra report on Avaya BUYER’S GUIDE

Call Accounting

Company Solution Name Description
Avaya Platform
Website
FCS Computer Systems Sdn Bhd
FCS Unicorn
Hospitality solutions that help to improve hotel productivity and Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-
efficiency
systems
Resource Software International Ltd. Shadow CMS Enterprise, Revolution Web Call Call accounting software and communications management solutions Avaya IP Office
www.devconnectmarketplace.com/resource-software-
Accounting, & Shadow Real-Time Dashboard
international-ltd-rsi
Resource Software International Ltd.
Shadow CMS Enterprise, Revolution Web Call Call accounting software and communications management solutions
Avaya IP Office
www.devconnectmarketplace.com/resource-software-
Accounting, & Shadow Real-Time Dashboard
international-ltd-rsi
Extra Report on Avaya BUYER’S GUIDE
6
Call Contact Center Solutions

Website
Speech/Voice Recognition and Call Recording (continued)
Company
Solution Name
Description Avaya Platform
Company
Solution name
Description Avaya Platform
Website
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
aw
Listening Methods Sound
Analytics (Managed Service) An
lytics and visualization tools to improve contact center performance Ava
ya Aura® Experience Portal
ww.devconnectmarketplace.com/listening-methods
AMC Technology
Contact Canvas CRM Integration
Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center
www.devconnectmarketplace.com/amc-technology
LumenVox
LumenVox Speech Automation Technologies
Automated speech recognition, text-to-speech, call progress analysis and speech tuning technology
Avaya Aura® Experience Portal www.devconnectmarketplace.com/lumenvox
Software
and improve agent productivity
and services for a variety of applications
CCT Deutschland
Contact Pro
Multimedia customer experience solution.
Avaya Interaction Center; Avaya Aura®
https://www.devconnectmarketplace.com/cct-
w
OAISYS OAISYS
Voice Compliance and Quality Voi
ce Compliance and Quality Monitoring solutions Ava
ya Aura®
Call Center Elite Multichannel
ww.devconnectmarketplace.com/oaisys
deutschland/contactpro
Computer Instruments
e-IVR
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and
Avaya IP Office
www.devconnectmarketplace.com/computer- Monitoring - Speech Analytics
Avaya IP O ce
instruments
OnviSource
Workforce optimization and customer interaction process automation
www.devconnectmarketplace.com/onvisource
OnviCenter Recording,
Avaya Aura® applications
WFO and Process Automation
Fonolo
In-Call Rescue
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back
Avaya Aura®
https://www.devconnectmarketplace.com/fonolo/in-
Telstrat TelStrat
Engage Con
tact center management solutions for call recording, quality management and workforce Ava
in your call center.
ya Aura®
ww.devconnectmarketplace.com/telstrat
call-rescue-icr
w
https://www.devconnectmarketplace.com/heywire-inc
Heywire LiveText Agent
Avaya IP O ce
Heywire
optimization using Avaya Speech Analytics
Avaya Business Communication Manager
Inbound SMS texting channel so agents can respond with 2-way text-based conversations Avaya IP Office Contact Center
VPI VPI EM
POWER WFO Suite Ris
k management, quality management, and performance optimization. Also provides Next Ava
ya Aura®
ww.devconnectmarketplace.com/vpi
w
delivering true mobile support messaging.
Interactive Northwest, Inc. (INI)
(VoicePrint International)
INI Equilibrium
Ge
Software load balancing delivers high availability for voice applications
eration 9-1-1 recording of multimedia communications Ava
Avaya Aura® Experience Portal; Avaya
ya Proactive Contact
www.devconnectmarketplace.com/ini
n
Voice Portal
www.devconnectmarketplace.com/jacada
Jacada Workspace Agent Desktop, Agent Jacada Ltd.
Avaya one-X® Agent; Avaya Aura® Customer service solutions designed to provide an improved customer service experience by
Scripting, and Visual IVR
Experience Portal
Uniied Communications Solutions
streamlining agent interactions with a large number of systems
Spectrum Corporation
Company Solutio
Spectrum NeXorce Unified Contact
n name Des
Center Reporting
Complementary reporting solutions such as data collectors, desktop displays and wallboards
cription Ava
Avaya Call Management System
ya Platform
www.devconnectmarketplace.com/spectrum-
ebsite
corporation
W
AdvaTel
UC InTouch
Enables communications with contacts across multiple platforms through a simple Outlook plug-in
Avaya IP O ce
www.devconnectmarketplace.com/advatel
Symmetrics Contact Center Reporting
Symmetrics
Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System; Avaya
www.devconnectmarketplace.com/symmetrics
and Analysis
that promotes productivity Aura® Contact Center
Avaya Aura®
AudioCodes MediaPack Series www.devconnectmarketplace.com/audiocodes
AudioCodes VoIP Gateways
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya
www.devconnectmarketplace.com/telstrat
Analog
VoIP Gateways
Ava optimization using Avaya Speech Analytics
ya Communication Server 1000
Business Communication Manager
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail and Avaya IP O ce
DuVoice PMS Integration
www.devconnectmarketplace.com/duvoice
DuVoice
Collaboration Solutions
on line guest administration
Extends Avaya UC services across mobile and web-based environments for hybrid organizations migrating to the cloud and investing in rich communication and collaboration solutions
Avaya ACEM
Esna Technologies Inc.
O celinxM Cloudlink Edition
www.devconnectmarketplace.com/esna-technologies-inc
Avaya Platform
Company
Solution Name
Description
Website
w FCS Computer Systems FCS Wi
Aura Alliance
Sdn Bhd
nExpress Hospitality PMS Integration SIP Aura Alliance Client for IBM® Notes® less
-based, single server and interface system speci cally designed for small, boutique hotels with Ava
Software plug-in for rich UC experience: telephony, presence, HD video conferencing & meta-
than 200 rooms per property
ya IP O ce
Avaya Aura®
ww.devconnectmarketplace.com/fcs-computer-systems
https://www.devconnectmarketplace.com/aura-alliance
www.devconnectmarketplace.com/nms-adaptive
and IBM® Sametime®
search directory for IBM® Notes®,IBM® Sametime® clients
NMS Adaptive Limited
NMS Adaptive CTI Integration
Suite of computer telephony contact center applications designed to enhance small to midsize
Avaya IP O ce
Communication Resources, CRI Integrated Server for ACE (IS-ACE)
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Avaya ACEM
www.devconnectmarketplace.com/cri
contact centers
Inc (CRI)
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/phybridge
Development & Professional Services
Avaya IP O ce
Avaya Communciation Server 1000
CToelemphponaentiycs Inc. TelephonSetoiclsuMteisosangeN/Mausmic Oen Hold Service AvayaAIPvOa ycae Platform wwWw.edebvscointneectmarketplace.com/telephonetics
CloudD-beasecdraiupdtioioprnoducts that will enhance any environment
Digital DataVoice
Digital DataVoice Professional Services
Customer contact automation solutions, including IVR, voice recognition, CTI and multi-channel Avaya Aura® Experience Portal
https://www.devconnectmarketplace.com/digital-
mobile integration.
datavoice
Video Solutions
Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-
FCS Computer Systems Sdn Bhd FCS Professional Services for HMS 400
Comprehensive installation and training services on the Avaya HMS 400 product
Description
Company Solution name
Avaya Platform
Website
systems
Global Interactive Solutions, GIS Hos
iTel
ted Video as a Service (VaaS) powered Clo
ITel End-User Training for Avaya IP Office
ud-based, feature-rich, multi-point video as a service. Seamless conferencing between video Pla
Enables businesses to get up to speed quickly on their new system through a comprehensive
tform Independent
Avaya IP Office
ww.devconnectmarketplace.com/
https://www.devconnectmarketplace.com/itel
w
LLC by Avay
a Scopia Video Conferencing end
-points, mobile devices and pads
portfolio of webcast courses
g
lobal-interactive-solutions
Avaya Aura®
Connects a presenter or an entire event to an audience using video
VBrick Systems vBrick IP Video Solutions
www.devconnectmarketplace.com/vbrick-systems-inc
Endpoints and Clients
Avaya Platform
Description
Website
Company
Solution Name

AEI Communications
Hospitality phones
SIP and analog phones targeted at hospitality, healthcare, and travel industries
Avaya Aura®; Avaya Communication Server 1000; Avaya IP Office
https://www.devconnectmarketplace.com/aei- communications-corp

Avaya Aura®; Avaya IP Office
Communicate with guests using your phone & security of dialpad-activated door/gate unlock capability. Video & audio models.
https://www.devconnectmarketplace.com/algo- communication-products-ltd
Algo
Doorphone / Security Intercom Solution

Algo
Loud Ringer/ Voice Paging / Strobe Light solution
SIP-based loud ringing, notification, and voice paging solutions.
Avaya Aura®; Avaya IP Office
https://www.devconnectmarketplace.com/algo- communication-products-ltd
Avaya Aura; Avaya Communication Cetis VoIP hospitality phones adhere to the SIP 2.0 standards, are POE (802.3af) and share the https://www.devconnectmarketplace.com/cetis/ Cetis
Hospitality SIP Endpoint phones
Server 1000
same circuit board & firmware.
hospitality-sip-endpoint-phones
Speakerbus
Speakerbus iSeries
Mission critical voice communications solutions such as trading turrets and speaker products Avaya Aura®
https://www.devconnectmarketplace.com/speakerbus
for the Financial Services and Command & Control market verticals
Avaya Aura®; Avaya IP Office
Voice over Wi-Fi handsets delivering enterprise-grade, on-site voice mobility with a user- https://www.devconnectmarketplace.com/spectralink/ Spectralink
Spectralink PIVOT (87- Series)
friendly interface presented on an extensible application platform.
pivot-by-spectralink-87-series
Spectralink
Spectralink 8000 Portfolio of Wireless Spectralink 8000 Series of Wireless Telephones improve productivity and responsiveness for Avaya IP Office; Avaya Communciation https://www.devconnectmarketplace.com/spectralink
Telephones
on-site mobile professionals across a wide range of industries
Server 1000

Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management

Company
Solution Name
Description
Avaya Platform
Website
iNEMSOFT
CLASSONE Endpoint Manager
Simplifies the integration and management of critical communications
Avaya Aura®; Avaya IP Deskphones
https://www.devconnectmarketplace.com/inemsoft

IR
Prognosis VoIP Monitor and Management
Real-time voice quality performance management and monitoring
Avaya Aura®
https://www.devconnectmarketplace.com/ir

NetIQ Corp d/b/a Attachmate
Vivinet Assessor, Vivinet Diagnostics and AppManager for VoIP
Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®; Avaya Communication Server 1000
www.devconnectmarketplace.com/netiq
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Communciation Server 1000

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