Page 7 - Telecom Reseller June-July 2020

June/July 2020
Telecom Reseller 7
Partnership Is Not A Contract Term
TIMOTHY
establishing partnership are embodied in the experience is to ask how and why questions built successful partnerships and what defined
C. COLWELL
art of the business practice and the art matures with experience. The best practice for building
– and lots of them. Engage peers, colleagues, and vendors by asking them how they have
success in those partnerships. That’s how you learn and master the art of partnership. n
by Timothy C. Colwell, Executive Vice President of AOTMP (www.aotmp.com)
There is an art aspect and a science aspect to nearly every business practice. The science aspect represents quantitative, objective elements that guide reliable and uniform outcomes. The art aspect represents innate or learned skills that enhance business practice
results. People that are new to a business practice frequently rely on the science for experiential learning and then they hone the art of the business practice as they master it.
I am frequently asked by businesses for best practices that can build better, more productive business relationships with vendors and service providers. When asked which contract language should be used to create partnership, I delve into the context of the partnership sought. If partnership is used as a term for establishing a commercial relationship, then the best practice
language for a contract will cover the terms, conditions, pricing, service level agreements, remedies, and remediations equitable to both parties. If partnership is meant as a trusted advisor term, then the best practice for achieving that state won’t be found in contract language: it can only be found in the art of building a business relationship.
I’d argue that most customers want vendors to be partners. They want to be engaged, on the same page, working towards mutual goals, and overall allies in business. Partnership takes time and an unwavering commitment to work towards common goals. Techniques for
Stop Unwanted Robocalls
Unwanted robocalls have gone from a nuisance to a serious problem:
• There were 3.4 billion robocalls in April 2018—the biggest month ever.
• The Do-Not-Call list isn’t working.
• Perpetrators are neighbor-spoofing with fake caller IDs to trick
people into answering their robocalls.
• Robocalls are filling carrier networks, yet call completion rates are down because people aren’t answering their phone calls—higher costs, lower revenues.
Robocall Solutions
TransNexus software provides several methods of preventing robocalls from flooding your network and bothering your customers:
• Robocalling fraud triggers
• Targeted pumping triggers
• Reputation service
• Blacklisting to prevent neighbor-spoofing
• Customer-maintained blacklists
• Shield database of high-risk numbers
• Secure Telephone Identity (STI) using STIR/SHAKEN
For information about these robocall prevention capabilities, visit our website at bit.ly/robocall-prevention or email info@transnexus.com.
About TransNexus
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. We have over 20 years' experience in providing telecom software for least-cost routing, billing support and prevention of telecom fraud and robocalls. For more information, visit our website at transnexus.com.