Page 47 - Simplex - 2016-2017 Catalogue

geNeRaL iNFORMatiON
Pricing:
• Prices in this catalog are effective from Sept-1-2016.
• All Prices and quantities are subject to change without notice
• Prices published in our web site supersede all other catalogs, publications, yers,
offers of any kind
• Prices include 1 location Laser Engraving. Additional options and methods are subject
to additional charges.
• Prices are FOB Simplex warehouse.
• Simplex is not responsible for incorrect pricing, product description, production times
or any discrepancies found on 3rd party databases, websites, yers or catalogs.
• Self promo pricing: EQP-25%. Maximum quantity is 3rd column.
• Blank pricing: column – 10%
Quantities:
• Absolute minimum is half of the listed 1st column quantity.
• Decorated orders: Less than minimum charge is $40.00(G).
• Blank orders: Less than minimum charge is $20.00(G).
• We reserve the right to ship and invoice up to 5% over or under the quantity ordered.
Decoration:
• All prices include 1 location laser engraving.
• For a 2nd location laser engraving, add $0.60-G running charge and $30-G set up.
• For pad printing, add $0.60-G running charge and $60-G plate charge per colour per location.
Terms:
• Prepayment is required for all accounts.
• Net 30 accounts may be extended conditional on qualifying (please email request for details). • Net 30 established accounts may pay by cheques only. Credit cards are Not accepted
for net 30 accounts.
• Terms for Over due Net accounts will automatically revert to Prepayment. • Simplex reserves the right to change terms without notice.
• Late invoices amounts are subject to a 2.5% late payment charge.
• We accept Visa and MasterCard. No other cards.
• NSF cheques will incur a charge of $50 net.
Ordering:
• All orders must be in writing and typed on distributor’s letterhead.
• Orders must include contact con rmation email for return order con rmation, products info,
shipping address and method, date required and any other applicable information.
• Faxed or emailed orders will be accepted, No verbal orders will be accepted.
• Both Purchase order and Artwork should be included together in the same email.
• Order desk email: orders@simplexpromo.com (for both PO and Art).
• Repeat orders: We keep artwork and order information on le for 3 years. Please reference your
previous PO number And Invoice number.
• Up to 3 art revisions are free of charge, after which, each revision will be charged $15-G
Order Approvals:
• We provide an order con rmation for your approval (PDF) and a Free proof (JPEG) by email. Please provide contact email address with every order.
• Order will be moved to production after receipt of signed approval including art, payment information and All order information (all elds shown on the PDF con rmation including shipping address, production time, product information and prices, and special requirements).
• Orders will Not be placed in production and may be delayed if All approvals are not received promptly.
• Preproduction samples (laser engraving) charge is $15-G plus product cost plus shipping.
Production time:
• Normal production time for catalog quantities is 5-6 business days.
• Exact production time is shown on the order con rmation (PDF) and starts with receipt
of All signed approvals as detailed above.
• Simplex will Not be held responsible for delays caused by incomplete orders, late approvals,
orders held by credit, or any delivery delays due to courier or any force majeure.
• RUSH production is available at no charge for laser engraving only, and cannot exceed 3rd
column quantities. Order MUST indicate Rush on the PO And the in the email subject line. All approvals Must be received within 2 hours after the order con rmation and proof are emailed.
Changes & Cancellations:
• Any changes or modi cation to an order must be in writing.
• Changes and cancellations can be made at no charge if done before approval.
• Cancellations made after paper proof approval will incur a $30-G fee.
• Changes and cancellations made after production starts will be invoiced accordingly.
Shipping:
• Canadian shipments are FOB Concord, Ontario. US shipments are FOB NY.
• We ship Purolator and UPS Only. Prepaid and cost added to invoice. Cost is shown
on the order con rmation.
• If a different method or courier is required, Simplex will be provided with Completed Waybills
and all other shipping documents. Scheduling will also be the distributor’s responsibility.
• If a preferred method / courier are not speci ed, Simplex will ship by Purolator and best way
• Simplex is NOT responsible for delays or damages caused by the courier or any 3rd party service provided after shipments has been picked up by the courier. Shipments are deemed delivered once leaves our facilities.
• Split and drop shipments are provided Free of charge provided that Each shipment meets the product minimum quantity.
Inventory:
• Orders are subject to availability.
• Simplex makes every effort to maintain all items in inventory, and will not be held responsible
if any item is unavailable.
• Out of stock products are shown on our web site. Please check our web site and call to verify
inventory.
• Simplex may on a case by case basis, provide an upgrade or replacement of a similar product. • Inventory is provided on a rst come, rst serve basis. Inventory can be placed on hold with a
written complete purchase order Only And should be con rmed by email by Simplex. • Held inventory will be automatically cancelled after 4 days.
Returns:
• All order are nal once produced. No returns or exchanges unless approved in writing.
• Products must be inspected immediately upon reception.
• Goods damaged or lost after leaving our facilities are the responsibility of the distributor or
carrier. Simplex will not be responsible for damaged or lost goods after order has been picked up
by the courier. Goods leaving our facilities are deemed the property of the distributor.
• Any claim must be received within 30 days of the date of the invoice.
• A request for return, credit or replacement must be in writing stating the speci c reason in detail. • All returns must be approved in writing by Simplex and will be given a return
authorization number.
• Sending back, refusing, or abandoning a shipment without an approval number does not
constitute a return approval.
• Return shipping cost will be covered by the distributor and will be refunded only if damage
/ mistake is indeed an error made by Simplex.
• When approved, returned products must be in the same condition as when they left our facilities. • Simplex reserves the right to replace product instead of providing a credit.
• Samples cannot be returned.
Samples:
• Simplex branded Samples are provided FREE of charge for an allocated quantity and total
$ value, depending on the account pricing level and status. Please contact customer service or your account manager for more information.
• A cost of EQP-25% will apply thereafter for additional samples.
• No returns / refunds on any samples.
• Shipping is Not included. Please provide your courier account number (Purolator or UPS only)
SPEC Samples:
• Provided FREE of charge for an allocated quantity and total $ value, depending on the account pricing level and status. Please contact customer service or your account manager
for more information.
• Thereafter, a cost of EQP + $15-G will apply for additional Spec samples.
• No returns / refunds on any samples.
• Shipping is Not included. Please provide your courier account number (Purolator or UPS only)
Showroom kits:
• Simplex branded standard kits are available FREE of charge depending on the account pricing level and status. Please contact customer service or your account manager for more information.
• Thereafter, a cost of EQP-25% will apply for additional kits or additional products.
• No returns / refunds on any samples.
• Shipping is Not included. Please provide your courier account number (Purolator or UPS only)
Other:
• Simplex makes every effort to accurately present and describe all products in all aspects including speci cations, colours, sizes, etc. All descriptions and illustrations of products in our web site and catalogs may vary slightly from the actual physical product.
• Logos and names are used for illustration only. It is not our intention to misrepresent or to promote the various trademarks or company names.
Artwork requirements:
- All art must be in PC format only.
- Purchase order number require in Subject line when emailing artwork.
- Files must be in black only. NO colour or grayscale.
- Files must be in VECTOR format.
- Files must be converted to curves to ensure correct fonts.
- Photocopies, business cards, letterheads, etc., will NOT be accepted
- NO BMP, DOC, GIF, JPG, PSD, TIF or any other form of raster image les
- Illustrator EPS or CorelDraw CDR les containing embedded jpegs images are NOT acceptable - Electronic les - EPS, AI, CorelDraw, PDF.
- Please include a laser-printed hard copy of your artwork and instructions.
to meet deadlines.
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