Page 143 - OmniSite Anniversary Book

OUR PLACE IN THE WORLD
resolving any issues I’ve had, and I’ve only had a handful over the years,” Crisp says. As an example, he says when his facility orders new OmniSite devices online, they’re delivered before Crisp and his crew can even schedule an installer. Ultimately, Crisp says it’s the prompt responses that make OmniSite
others in the industry.
“OmniSite equipment was already
damaged, you can’t wait.” OmniSite has thousands of customers across the United States and in Canada as well, and Ward says the company appreciates serving them all
— as it helps with OmniSite’s mission to protect the planet. But he continues to have great respect for those customers who have trusted OmniSite with their equipment from
its beginning.
In addition to the peace
of mind that OmniSite’s technology provides, Unterreiner appreciates
the company’s live support. “Good customer service is huge in this business, and OmniSite is always reliable, and they have always been that way since I started using their products back in 2006.”
these are instant, versus the delay of radio signals relaying the alarm.”
Before working at Danville, Crisp headed up the wastewater operations in Brownsburg, Indiana. There, he used a di erent alarm system, one that didn’t have a phone app that allowed instant
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access and text-messaged alerts. devices his preference over any
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installed when I came here eight “The system I had previously used
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years ago, and from Day 1 I realized in Brownsburg would wait fteen
it was a better system,” Crisp says. “I do have a ‘Win 911’ system here that was free; I have it as a backup, but I’d never look to purchase any other type of alarm system than OmniSite’s equipment.”
He hasn’t shopped around to other pump alarm manufacturers because he’s completely satis ed. “They’re very customer oriented and fast at
minutes before it would relay the rst signal, so there’d be a fteen- minute delay between units. If you had twenty- ve units, that meant it could be a couple hours waiting on an alarm, whereas this is instant,” he adds. “If you have ooding, whether it’s a malfunctioning sump pump in a basement or over ow of a lift station, especially when there are motors or equipment at risk of being
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“If you have ooding, whether it’s a
malfunctioning sump pump in a basement
or over ow of a lift station, you can’t wait.”
- Jerry Crisp
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