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4. Practices towards Stakeholders 49 4.1 Policies and Practices towards Shareholders 50 4.2 Policies and Practices towards Staff 50 4.3 Policies and Practices towards Customers 51 4.4 Policies and Practices towards Trading Partners and/or Creditors 52 4.5 Policies and Practices towards Competitors 52 4.6 Anti Corruption Policy and Practices 53 4.7 Occupational Health, Safety, Environment and Community 53 4.8 Responsibility to the Community and Society 54 4.9 Receiving Complaints regarding Corporate Governance andthe Code of Conduct 55 4.10 Corporate Governance Policy and Code of Conduct Revisions 56 5. Compliance with the Code of Conduct 57 6. Internal Control and Corporate Compliance 59 References 61 40