Page 11 - Answers Frequently Asked Questions

FAQ QUALITY ASSURANCE
+ Why do Nibbles and Patties have white crystals on them? Why do they have a tougher exterior?
We developed DetailedTM Nibbles and Patties forms to be a convenient serving option for pet parents.
Our company mission is to use the least amount of plastic as possible. Our nibbles and patties are flash-frozen in a nitrogen tunnel in order to preserve more nutrients in the most healthy, effective way.
As a result, meat may develop opaque white ice crystals on its surface. Without containing them in plastic, patties and nibbles are enclosed in a box. They will have slightly more air exposure than our food packaged in cartons. Because of this, they can form a tougher exterior on some of the nibbles and patties themselves and can cause browning on the outside surface area of the meat. This is totally fine as the lactic acid bacteria from fermentation protect the fats from oxidizing. It’s expected and safe to feed. If you’re interested in avoiding this cosmetic concern all together, we recommend using our 1lb or 4lb cartons.
+ My carton leaked. Why does this happen?
In our effort to use as little plastic as possible, we use recyclable cartons. These cartons are not 100% leakproof. We always recommend thawing product standing upright either in a sink, or on a protective plate or bowl either at room temperature or in the refrigerator. This will ensure that condensation or leakage will not contaminate other surfaces. Once the product is thawed, pour or scoop the contents out of the carton into an airtight glass container for storage. This will prevent any future leakage.
+ Why do these products smell? My raw milk smells sour. Have they gone bad?
No. Our fermented raw milks are also known as sour milks. The smell is of lactic-acid and can vary in pungency.
Follow our storage guidelines, it’s normal and safe from them to have this distinct smell, especially over time.
+ Why do I see curds in my fermented raw milks? Is this normal?
Yes. Curds are a great nutritional benefit. Having curdled milk means the good bacteria is continuing to predigest it. This fermentation process, known as lacto-fermentation, makes our raw milk thick and curdy. The more you see it, the healthier it is.
+ What is that dark spot on the raw chicken foot? Is it Bumblefoot?
No. Organic chickens, especially pastured chickens, can develop calluses on their feet, due to walking in rocky pastures. Although many processors of chicken feet remove these calluses, we chose not to remove them in order for pets to receive the most natural and complete nutrients, just as they would in the wild. It’s not only safe to eat, but it’s good for their overall immune systems.
+ The raw cheese is hard. Is this normal?
Yes. There is a variation in moisture as this is a live, raw food with no preservatives. It can have the consistency of Parmesan cheese. The pairing of organic superfoods with raw cheese vary in moisture as well. For example, ginger tends to be more dry and more firm than other flavors. To keep soft or retain moisture, after thawing, store raw cheese foods in a glass container.
www.answerspetfood.com | info@answerspetfood.com | 1-800-431-8480 These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If your pet has a health concern or condition, consult a veterinarian. ©2020 Answers Pet Food. All Rights Reserved.
Q& A