Page 39 - Loomis Annual Report 2017

Loomis Annual Report 2017 Employees 35
Employees
Loomis’ business model is based on a decentralized organization that focuses on the branches. Branch managers and local employees at the 400 or so branches have a high degree of autonomy and responsibility for customer relations, quality and pro tability. It is in interactions with Loomis’ employees that the customers encounter Loomis. In Loomis’ decentralized and risk-exposed organization the ability of our employees to work according to Loomis’ values, Code of Conduct and the Loomis Model is critical for long lasting customer relations.
Loomis’ success depends on the Company’s ability to attract the right people and motivate them in their daily work. By encoura- ging initiative and commitment, o ering professional developme- nt to the employees, and providing them with a good and safe working environment, Loomis is ensuring the Company’s sustai- nability and pro tability. Having leaders with an eye on the whole value chain is essential.
In 2017 the updated strategy for the next four years was com- pleted and the HR department played an active role in its produc- tion. Implementation has started and will continue in 2018.
The Loomis Model shows the way
A highly decentralized organization like Loomis requires clear group-wide principles and processes for how the business should be run and organized. High ethical and moral standards are also critical to guarantee high-quality services and to run a business that is sustainable in the long term.
The Loomis Model unites the entire company. It is based on clearly-de ned, group-wide, fundamental values and the Code of Conduct. The Loomis Model is built around a number of core prin- ciples on how the Company organizes and runs its business sup- ported by established business processes. The Loomis Model is a key element in day-to-day work and in contacts with customers.
An optimized version of the Loomis Model that is aligned with
What would you say are the success factors for Loomis’ HR work?
HR is an integrated part of the Loomis business model, and
we work in a structured way
on group-wide processes in all countries. Our ability to turn values in the form of attitudes, skills and how we treat people into sustai- nable and long-term customer relationships is crucial. In our risk-exposed business, gaining and maintaining the customers’ trust is
the new strategy will be presented in 2018. The new version of the model will safeguard the key ingredients in Loomis’ recipe for success. It will also promote the development new capabilities, cooperation between new markets within the Group, and innova- tion and intrapreneurship.
Loomis’ values
Loomis operates the business based on its core values: “People, Service and Integrity.” For Loomis this means enabling talented employees to develop and treating them with respect. It also means striving for exceptional quality, innovative capacity, adding value and exceeding customer expectations, and performing with honesty and vigilance while maintaining high ethical and moral standards. Loomis ensures this through a program of dialogue and exercises in practical ethics, but also through the Company’s Integrity Line. The Integrity Line is an internal reporting tool which all Group employ- ees can use to anonymously report behavior that they suspect may violate Loomis’ values and Code of Conduct.
Trust and quality
The professional skills of the employees and their ability to gain the trust of Loomis’ customers are crucial factors in Loomis’ line of business. Success lies in a strong, high-quality o ering combined with the Group’s common values which are re ected in contacts
crucial and we need to show them every day that we deserve it. This is a continual process which we are always actively developing and improving.
What is the focus for 2018?
We will present an updated version of the Loomis Model during the year. It is a model for how Loomis runs the business and a very important tool for day-to-day work, especially in meetings with custo- mers. In 2018 all of the employees
will be able to access the new version which will help create the best possible conditions for a sus- tainable and pro table business.
We will also intensify our social responsibility in the communities where we operate.
Mårten Lundberg
HR Director