Why learn to manage conflict?

How well do you already know how to...

PowerPoint Presentation

Positive aspects of conflict

Managing conflict: your preferred style

When I differ with someone:

Slide 7

Slide 8

Slide 9

Scoring

Slide 11

Slide 12

Slide 13

Conflict Occurs Due To:

Five strategies for dealing with conflict

Slide 16

Factors in selecting the appropriate strategy

When to use avoidance

When to use accommodation

When to use forcing (or formal authority)

When to use compromise

When to use collaboration

Managing conflict: three approaches

Position versus interest

Guidelines for managing your own interpersonal conflicts

Slide 26

Slide 27

Slide 28

Slide 29

Slide 30

Slide 31

Slide 32

Bibliography

Slide 34