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normal medical service models can be accessed here: http://www.adpc.net/NNM/index.html.
Figure 15. New normal service model for Acute Respiratory Infection (ARI) clinic presented by Rajavithi Hospital.
3.3 BCP and New Normal Medical Services Models: Experiences from hospitals
MOPH and ADPC collaborated to design and conduct online interviews with hospitals to gain insights on the implementation of BCPs for healthcare facilities and new normal medical service models. Six hospitals in Thailand were selected to participate in the interviews based on their level of engagement with BCP activities and improvements. Interviews were conducted between January–February 2021, six months after launching the various initiatives (see Methodology for further information).
Based on the WHO Rapid hospital readiness
checklist,29 the interview questions focused
on the following topic areas: Leadership and
Incident Management System; coordination
and communication; surveillance and
information management;riskcommunication
and community engagement; administration,
finance and business continuity; human
resources; surge capacity; continuity of essential support services; patient management; occupational health, mental health and psychosocial support; rapid identification and diagnosis; and infection prevention and control.
Figure 16. Location of the six hospitals
Thailand’s New Normal Solutions |
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