Page 43 - ITDR Benefits & Resources guide 2019

WHERE TO GET HELP - INSURANCE COMPANY CONTACTS
Vision and Dental
Vision - EyeMed
Customer Service: (pre-enrollment) 1-866-804-0982; (post-enrollment) 1-866-800-5457
Mon-Sat 7:30am - 11:00pm, Sun 11:00am - 8:00pm EST
Website: www.eyemed.com
Log in to see benefits/claims information and print ID cards.
Dental - Cigna HMO
Customer Service: 1-800-244-6224
24 hours a day, 7 days a week
Website: www.myCigna.com
Log in to see details of your dental benefit plan and claims history/payment status.
Dental - MetLife PPO
Customer Service: 1-855-837-6382
Mon-Fri 8:00am - 11:00pm EST
Website: www.metlife.com/mybenefits
Log in to view your dental plan benefits, claims history and payment status. *Important note: If you are a Spouse/ Survivor, you must identify yourself with your own SSN to access your benefit plan and eligibility.
Additional Voluntary Benefits
Prescription Drug Plan
Administered by Express Scripts
Customer Service: 1-844- 470-1529, 24/7
Website: www.express- scripts.com
Log in to the website to:
• View, refill or renew your prescriptions and check order status
• View claims history
• Print a Member ID card
• Locate nearby network pharmacies including Preferred, and ITDR Low Cost Generics program options
Hearing Resources
Amplifon Hearing Healthcare
Customer Service: 1-888-488-1179 Website: www.amplifonusa.com/itdr
EPIC Hearing Healthcare
Customer Service: 1-866-956-5400 Website: www.epichearing.com
hi HealthInnovations
Customer Service: 1-877-706-1737
Website: www.hihealthinnovations.com/page/hi100
MetLife
Voluntary Retiree Life Insurance
Customer Service: 1-866-492-6983
Auto & Home Insurance
Customer Service: 1-877-491-5089 Website: www.metlife.com/
mybenefits
Group Program Code: BRC
43
Where to Get Help