Page 12 - MDS final deliverable
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THE PROCESS EMPLOYED
KICK-OFF WORKSHOP
A kick-off meeting with the MDS team
Observations, one-on- one immersion and focus groups in the world of the participants, their families and the MDS staff
EMPATHETIC RESEARCH
INSIGHTS WORKSHOP
Uncovered key insights that detail the needs, motivations and challenges of the participants, their families and the organisation
Co-designed innovative ideas using the five opportunity areas uncovered
IDEATE WORKSHOP
SOLUTION DEVELOPMENT
Designed solutions which will enhance the MDS customer experience and create new business opportunities for MDS
A final deliverable document detailing out the process, key insights, solutions and recommendations for next steps
FINAL DELIVERY
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