Page 2 - NEHA Annual Tenant Report

Tenant Satisfaction
Survey Report
2024 – Your Voice
and Views
In 2024 NEHA commissioned an external
market research company, Acuity
Research and Practice, to undertake
independent survey with our tenants,
some findings are detailed below
including tenant satisfaction levels.
A full report is available to tenants
on request and includes key findings
about your homes and the services
NEHA provides; we plan to use these
finding to work with tenants to further
plan and improve our services. Tenant
involvement is key to the success of
implementing changes, thank you to
all who took part, we appreciate your
participation.
Satisfaction Levels
Communications
81%
Service Provided
78%
Customer Service
78%
Safe Home
85%
Repairs Service
78%
Tenant Engagement
Opportunities
53%
Well-maintained Home
83%
334 tenants took part in the survey –
41% NEHA tenant population
Tenant Forum 2024 – Building Stronger
Communities Together
On 12th November 2024, North and
East Housing Association held the first
Tenant Forum at the City North Hotel,
Gormanstown. Tenants from Dundalk,
Drogheda, Kells, Navan, and Duleek
gathered to share insights, discuss key
initiatives, and strengthen community
ties.
The order of business on the day
included a Warm Welcome from NEHA
CEO, Vincent Keenan who emphasised
the importance of tenant engagement
in shaping the organisation’s future.
Adam Jewitt presented the Tenant
Satisfaction Survey results for 2024,
inspiring dialogues between staff and
tenants on improving service provision.
Chris Curran showcased NEHA Tenant
Portal demonstrating the platform’s
convenience for managing tenants
service requests and communication.
Joanne Finnegan provided up-to-date
information on how rents are assessed
and the purpose of the annual rent
review.
The 2024 Tenant Forum proved to
be a great success, bringing tenants
together to share ideas, raise important
topics, and work with NEHA to
influence the future of our housing
community by creating a welcoming
space for open conversations, where
tenants felt heard and valued. Many
practical suggestions came out of
the discussions, from improvements
to shared spaces to new community
activities, and we are committed to
actioning these suggestions throughout
2025. The tenant and staff turnout and
positive feedback showed just how
important it is to have tenants’ voices at
the heart of decision-making. We look
forward to building on this momentum
in the year ahead.