Page 3 - NEHA Winter 2023 Newsletter

Tenant Engagement Newsletter | Winter 2023
Property Services announcement
Condensation and mould advice for tenants
As the weather turns colder, condensation and mould can form more easily. We receive a significant number of reports of mould from October to March. Over the warmer months, there are barely any issues!
What is condensation?
Thereisalwayssomemoistureintheair,evenifyoucannotseeit. Ifairgetscold,itcannotholdallthe moisture produced by everyday activities and some of this moisture appears as tiny droplets of water, most noticeable on windows on a cold morning. This is condensation. It can also be seen on mirrors when you have a bath or shower, and on cold surfaces such as tiles or cold walls. Condensation occurs in cold weather, even when the weather is dry.
First steps against condensation
Open the curtains and wipe dry your windows and windowsills every morning, as well as surfaces in the kitchen or bathroom that have become wet.
Wring out the cloth in a sink rather than drying it on a radiator, or the water vapour is going straight back into the air in the property.
If you use a tumble drier, make sure it is vented to the outside or that it is of the new condensing type.
Always cook with pan lids on and turn the heat down once the water has boiled. Only use the minimum amount of water for cooking vegetables.
Tenant Portal
First steps to get rid of mould
To kill and remove mould, wipe down or spray walls and window frames with a fungicidal wash that carries a Health and Safety Executive (HSE) 'approval number', and ensure that you follow the instructions for its safe use. These fungicidal washes are often availableatlocalsupermarkets. Dry-cleanmildewed clothes, and shampoo carpets. Do not try to remove mould by using a brush or vacuumcleaner.
After treatment, redecorate using good-quality fungicidal paint and a fungicidal resistant wall paper paste to help prevent mould recurring. The effect of fungicidal or anti-condensation paint is destroyed if covered with ordinary paint or wallpaper.
But remember: the only lasting cure for severe mould is to get rid of the dampness within your home! Call the Support Desk for more information on 01 820 0002.
The Tenant Portal is an online web-delivered solution designed to offer you a range of self-service opportunities and is accessible from any PC or selected mobile device with an internet connection. You will have 24/7 instant access to your North & East account and be able to carry out the following actions:
• Log a repair • View recent rent payments
• Check the status of your repair • Check the balance on your account
• Download rent statements
For more informa+on contact the support desk on 01 820 0002 or Email supportdesk@neha.ie
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