Page 12 - NEHA Annual Report 2023 for social media

OUR HOMES
NEHA’s housing stock is the responsibility of our property services team and it includes technical oversight and due diligence of all new builds and acquisitions. The team also manages the responsive repairs service which is one of the most important services we provide and is the most common reason for tenant-initiated contact.
North & East’s Asset Management Strategy sets out a framework for providing an efficient and cost- effective service to our tenants whilst at the same time allowing for meaningful engagement with our tenants in a manner that suits them. The strategy also outlines our approach to ensuring that we continue to develop new homes and maintain our existing homes to a high standard. Sustainability is at the core of the strategy, and we are committed
to investing in energy efficiency measures and initiatives that reduce the incidence of fuel poverty for our tenants and reduce the environmental impact of our work.
One element of the overall strategy is the undertaking of an energy audit of our stock which will lead to the development of an energy strategy. The data collection element of the audit was conducted with the assistance of the SEAI and is now substantially complete. This data includes details
of the energy and carbon dioxide performance of each home to allow us to show potential reduction improvement works could achieve. Carbon dioxide performance is of particular importance with the recast of the Energy Performance Directive changing focus from energy to carbon given the climate emergency.
Another key element of our strategy is reviewing annual maintenance repairs and expenditure to highlight repairs trends to inform decisions on planned maintenance and to take a ‘spend to save’ strategy where it is deemed economically advantageous.
During the year, NEHA developed a new role for
a property and facilities officer and an appointment has been made. The officer manages the estate management and facilities management of all NEHA
10 Annual Report 2023