Page 15 - NEHA Annual Report 2023

OUR COMMUNITY
experience with us. During 2023, we contacted a sample number of tenants to gauge opinion on and experience of our allocation process and repairs service with satisfaction ratings of 83% and 96% respectively.
As well as conducting small sample tenant satisfaction surveys such as these, we listened and learned from our tenants to every interaction with had them.
In June we were delighted to recruit a new role
of tenant engagement lead. This role will work alongside our tenants to both encourage and assist their involvement within the organisation. This will include a menu of options - a range of activities in which tenants might like to play a part such as setting up a residents association and/or being a member of a tenant advisory group and/ or setting up community days or being involved in estate walkabouts with the housing team. We look forward to expanding the range of engagement opportunities for our tenants in the coming years.
STAFF
NEHA is committed to operating as a high- performance organisation that empowers and supports its people. The organisation’s professional and highly motivated team brings a wealth of experience from both not-for-profit and private sectors.
2023 was a challenging year for recruitment, none the less we recruited and inducted nine new staff members to the organisation. All new employees complete a suite of mandatory training as part of their induction and onboarding. On completion of probation all new employees have the option of joining the Chartered Institute of Housing thereby availing of additional training and information opportunities within the wider sector. The association also provided ongoing compliance training and periodic briefings for all employees ensuring they are up to date with legislative requirements and other compliance matters.
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