Page 19 - NEHA AR 2024

Annual Report 2024 17
DIGITAL SERVICES
In 2024, North and East Housing
Association conducted a comprehensive
review of its digital architecture, resulting
in a new 4–5-year transformation
roadmap. The review included a full
assessment of our housing management
system’s capabilities.
To ensure deliverability and value for money, we proactively had our plans
peer-reviewed by collaborating with other housing bodies as a key risk and
quality management exercise.
In line with that transformation, as well as implementing a new HR System,
we implemented a new integrated invoice approval system and digital
purchase requisitions process to bring about greater efficiency and record
keeping.
The organisation made significant strides in strengthening its digital
resilience and operational efficiency. A key initiative was the launch of a
comprehensive Cybersecurity Awareness Programme, aligning with the
National Cyber Security Framework. The programme featured interactive
training, phishing simulations, and GDPR certification modules tailored to
staff needs.
Our Internal Audit function played a pivotal role in assessing compliance
with Cyber Security Baseline Standards (CSBS). The audit focused on
the “Identify” pillar and highlighted the challenges of applying broad
standards to smaller organisations. Management responses advocated for
proportionate compliance, referencing guidance from the National Cyber
Security Centre (NCSC) that supports SME-specific frameworks.