Page 19 - eMagazine-Concentra Connections

What do you consider Concentra’s biggest achievements in the past two years?
enough ” We are always looking to improve
our our service through great clinical clinical and patient experiences This focus includes our our clinical clinical processes and consistently reporting outcomes Additionally we maintain attention on on on on on center operations to help move patients through the center more efficiently and effectively two What do you consider key differentiators for the company?
Our medical outcomes have always set Concentra apart from the crowd Much of
of
that is due to our deep understanding of
of
occupational medicine and and and the the relationships with the the employer provider and and patient We help to to support this collaborative relationship through communications and and reporting to to both the patient and and and employer creating greater transparency and and trust By using a a a a a a a a a a a a a Best-In-Class approach to occupational medicine we ensure all aspects of
employee health health are coordinated and and focused on on returning the patient to health health and and function faster Following the sale from Humana and integration with Select Medical we spent a a a a a a a a a a good deal of
time these past few years on on on refocusing the the organization back to its roots of
occupational medicine and enhancing our commitment to to employers This includes changes to to our core focus aligning initiatives and creating strategic growth in in in in support of
employers What this means is is more efficient center center operations reduced center center wait
times for patients and increased clinical communications to employers four
What are some of
the the biggest challenges the the company faces?
Concentra has has a a a a a a a proven medical model that has has been our guiding light for more than
35 years and continues to deliver the the best medical outcomes outcomes in in in the the the industry However there are still obstacles that can put outcomes outcomes outside the the the standard We look at at at these ‘outliers’ as opportunities to evaluate our processes and and and service standards and and and reduce the the likelihood of
of
more issues in in in the the future Continued refinement of
of
our services coupled with more consistent operations will create greater optimizations for our customers five
three
We’re heavily focused on increasing access
for employers and their employees In the the past 18 months we’ve grown our footprint aggressively through strategic acquisitions I fully expect expect that to continue with a a a a a a a a major announcement expected in in early 2018 We also look to create more access
through the expansion of
o our telemedicine offering making medical services more more convenient to more more parts of
the country We are also introducing new technology systems and transportation services helping to to further improve
access
to to care when patients need it most How is Concentra helping to to improve
its service to to employers?
While we we have been the industry leader for many years we’re not content with “good
What is ahead for the company?
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