Page 3 - WCCH Digital 2017

WELCOME! 1
MISSION & VALUES 2
VISITOR INFORMATION 3 IMPORTANT NUMBERS4 LET US KNOW! 5 PATIENT SATISFACTION 6
FOCUS ON HEALTH
Heart Attack! 33 Quit Smoking! 34
DURING YOUR STAY
ATM, Case Managers
& Social Workers,
Electrical Equipment,
Fire Safety, Hearing Impaired, Housekeeping Services, Internet Service, Interpreters, Lost & Found, Mail, Flowers 7 Medications, Oxygen, Pastoral Care
Physicians & Hospitalists Photographs & Videos Valuables & Personal Items Tobacco,Weapons 8 Nutritional Services
Patient Meals, Guest Meals Cafeteria, Vending 9 Channel Listings 10
PATIENT RIGHTS 27 RESPONSIBILITIES
& PRIVACY
Records, Sharing Information 28 Complaints, How We Share 29 How We Share (cont.) 30 X-rays/Medical Records 31
ADVANCE DIRECTIVES 32
WHEN YOU GET HOME 42
AFTERHOSPITALCARE 43
ENTERTAINYOURBRAIN 44
The editorial content of this guide is the sole responsibility of Patient Engagement Solutions, LLC®. It is intended only for educational use. Please speak with your doctor before making any lifestyle or treatment changes. The people shown in the patient guide are models and are not known to have any health conditions. Images are for illustrative purposes only. © 2017 Patient Engagement Solutions, LLC®. Engage-Patients.com 844-863-6424.
WCCH is not, in any way, responsible for the advertisements in this patient guide. WCCH makes no representation or endorsement of any kind related to the advertised services, entities, or businesses. WCCH receives no remuneration in exchange for any advertisement.
SPEAK UP!M PATIENT SAFETY11-12
Your Doctor Visit 13 Support, Advocate,
Before Surgery 14 Wash Your Hands! 15 Your Hands Spread Germs! 16 MDRO 17 Prevent Falls,
Pressure Ulcers 18 Blood Clot Risk 19 Your Pain Level 20 Rate Your Pain 20 Controlling Your Pain 20 Hospital Acquired Infection 21-22 Understand Your Medicines 23 Prevent Medicine Errors 23 Look-Alike, Sound-Alike 24 Drug Interactions 24 Medicine Minder 25 Appointment Keeper 26
DISCHARGE
Going Home 35 Coordination of Bene ts 36 Medicaid,Medicare,Insurance 37 Appeal Discharge 38 Know B4 You Go! 39 Discharge Checklist 40 Teach & Show 41
WHAT'S IN OUR GUIDE