Page 14 - KINDRED Digest Guide May 22

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Let Us Know!
At Kindred Hospital, our goal is to provide you with
the best care possible. If you have questions or concerns about the quality of care that you or a family member is receiving or has received, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your
issue wasn’t resolved,
please contact the
Dept. 1234 with
your compliments,
complaints or concerns.
You may call at any time during or after your stay.
Also, you have the right to le a complaint with either or both the Texas Department of State Health or The Joint Commission.
Texas Department of State Health Services Enforcement Unit
P.O. Box 149347 • Austin, TX 78714-3199 512-834-6665 • Complaint hotline: 888-973-0022 • Fax: 512-834-6625 Email: Enforcement@dshs.state.tx.us
O ce of Quality & Patient Safety The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181 800-994-6610 or
Email: Complaint@jointcommission.org
Kindred Cares!
Delivering the best hospital experience is very important to us! Dial 1234 from your phone
and let us know how we
can meet your needs.
How Are We Doing?
We care about your hospital stay. Please let us know if we can help you by:
• RESPONDING quicker to your needs
• EXPLAINING things di erently, or more clearly
• HELPING to keep your room clean or
more quiet
• EASING your pain
• HELPING you understand every
part of your healthcare plan
LET US KNOW!