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TRAVEL RISK MANAGEMENT 2015 31 Q6 What best practices would you share with a risk manager starting the process
in his/her organisation and what advice would you give?
I would start deining the organisation’s insurance and travel services needs and requirements. Talk to insurers to understand their capacities and have their views on a global programme. You want
Cooperation with HR is a normal part of our work. to know, for example, what local
Our senior management plays an active part in the presence they have. Do they have
discussion through internal committees and teams. local oices or work through network partners? How they will work with
claims and the medical assistance service provider, and can you unbundle that service and choose your own supplier? You will also want a compliance analysis. And, certainly, preparation of travellers is an important element.
Q7 Can you tell us a key (recent) initiative taken as part of your travel risk and emergency management system?
We are constantly developing the programme and it is still in the implementation phase. Improvements and changes are necessary to meet with a changing environment. One key initiative is that we decided to have a single, devoted number for travel medical emergencies. Calls are rerouted to the emergency service provider, but we own the number so we would not have to change it if we changed insurer or service provider. It means travellers always know what the number is.
Q8 How do you justify to your senior executives that Travel Risk Management programmes are a worthwhile investment on short and long term issues?
It is a cost, but with our priority for health and safety, there is no sense of cost- awareness except to get good value for money, and with a global business travel insurance programme we have an efective way to handle insurable risks.