Page 34 - 2020 Summit Winners

TD BUSINESS BANKING SUMMIT AWARDS 2020 WINNERS
Ferdie Botden
Account Manager, Agriculture Services | Stratford, ON
In only his second full year in the Account Manager role, Ferdie is a first-time Summit Award winner.
In the unusual year that 2020 was, Ferdie found ways to continue to keep in close contact with clients and targets, and led the district in both target calling and LEI. He has developed and maintains strong relationships with retail branches in his district, which has generated numerous referrals, several of which he was able to convert to GNBs.
Adnane Boubaker
Senior Manager, Merchant Solutions | Toronto, ON
When the pandemic hit, Adnane pivoted quickly in order to address the impact to our merchants and our business – all without a direct leader. Adnane not only went above and beyond every day, but he did it with humour and humility while ensuring that he always has the merchant, the business, his team and his colleagues’ best interests addressed and covered. Adnane truly is a leader within TD Merchant Solutions – his peers and other leaders turn to him not only for TDMS-related questions or issues, but also personally.
Stéphane Bouchard
Area Manager, Small Business Banking | Sherbrooke, QC
Stéphane is a committed and very inspiring leader for his team. His vision of the importance of a
OneTD approach is exemplary. He puts it at the forefront of his strategy and takes advantage of it in an exceptional way. Stéphane acts as an owner and always thinks like a customer, which has allowed him to maintain one of the highest customer experience indexes in the country. I’m proud of you, well done!
Melanie Boucher
Customer Service Officer, TD Auto Finance | Brossard, QC
Melanie is highly efficient and a top performer who always gets the job done. She has a strong knowledge of our policies and thus her reliability towards our customers is beyond reproach. Melanie has a strong work ethic and her results are exceptional. For these reasons, Melanie is fully deserving of the Summit Award.
Mitch Brown
Account Manager Small Business, Small Business Banking | Victoria, BC
Mitch has a true passion for doing what is right for his clients and he looks beyond the initial need to ensure the client is fully taken care of. His LEI comments reflect how his clients appreciate him and the advice he gives. He is a strong believer in delivering the whole bank to his customers and does this by being well connected to his OneTD partners.
Michael Bruce
Analyst, Commercial Banking | Winnipeg, MB
Mike was an integral part of the Relationship team’s success in 2020. By being familiar with the existing clients in the portfolio, it allowed the Relationship Manager more time to devote to prospecting and sales activities. Mike was also very involved in the credit writing process for new deals and this led to the team being able to exceed its GNB goals for the year. Mike’s positive attitude and approachable personality make him a valuable member of the team.
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