Page 6 - Door Supervision Training Booklet

Confidence may be indicated by more frequent or prolonged eye contact, an erect posture, a faint smile or hands clasp behind the back. Nervousness may be seen by the subject maintaining a distance from the other person, quick and jerky movements of the body, furtive movements of the eyes or clearing of the throat before speaking. Nervous people also fidget a lot when under pressure.
Conclusion
We have outlined briefly some of the more common signals that people give out during an encounter.
Door supervisors need to learn to recognise these signals so that they can readily identify potential problems, and so react accordingly or take the appropriate safety measures.
They also need to be aware of their own aggressive or unco-operative signals to the people they deal with. They must learn to fine-tune their own communication skills so that they can be used to the best effect.
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