Page 27 - Inform December 2019

Team Focus - Invoice to Cash Team Based in Airport Road West, the Invoice to Cash (I2C) team is part of Finance Shared Services and sits within the Corporate Services Division. Consistent with the Vision 21 strategy, the I2C team’s overall objective is to minimise financial risk whilst maximising sales across the Group. In our business ‘cash is king’ and the effective management of working capital ensures long-term health. The I2C team supports all ten operating companies and divisions through the delivery of a diverse portfolio of services. Engagement with client companies is key for the delivery of these services to ensure sales are profitable. After all, a sale is not a sale until we are paid! To this end, the I2C team provides the following key services: • Setting up new customer accounts - if you wish to supply a new customer please email newaccounts@shs-services.com • Billing recharges to brand owners and intercompany transactions. • Credit Risk Management - credit insurance, reviewing credit limits and held orders. • Price and quantity dispute management. • Cash collection and debt management. Through Sungard, the team engages with Account Managers, Customer Services, Logistics, Freight and back office Brand Owner teams such as Slimfast & Terry’s Chocolate to resolve issues that might be holding up payment. This year over 18,000 price and quantity disputes have already been raised. Regular face to face sessions such as Back to Basics and Debt Forums provide an opportunity for collaborative, productive discussions on how to resolve price and quantity disputes. We are here to help - so please contact us if you would like to find out more or if you foresee an increase in sales volumes for a particular customer: Credit.Review@shs-services.com Team Structure Invoice to Cash Team Holly Webb 12C Manager Kerri-Ann McAuley Team Senior - Credit Risk & Billing Jay Newell - Credit Risk Stephen Clarke - Billing Caroline Lavery 12C Team Lead Lisa Heron - Credit Risk Credit Risk Analyst Emma Adams - Export & GB Marie Hull Team Senior - Collections & Disputes Danny Shortall GB Lisa McQuiston GB Emma Fair NI Ian McParland ROI 27 Invoice to Cash team Left to Right: Danny Shortall, Lisa Heron, Kerri-Anne McAuley, Marie Hull, Ian McParland, Emma Fair, Emma Adams, Lisa McQuiston, Stephen Clark, Lucy Wilson and Caroline Lavery and Holly Webb kneeling. Concur is an online solution that enables users to capture receipt images and process Expenses at the touch of a button. There are two ways to access Concur via Desktop or App. It is user friendly and paperless. CONCUR - It’s the way forward! CONCUR is an Expense Application that enables employees to complete their expenses in the office using the Desktop solution, or on the road using the Mobile APP. Receipts can be scanned or photographed ‘on the go’ and attached to an expense claim. Concur was introduced to the Group in June 2015 to streamline the expense claim process and employees no longer have to submit expenses in paper format to P2P in Finance Shared Services. Most SHS employees with a credit card and those who require cash expenses paid use Concur. The system allows expenses to be submitted and tracked any time. Concur was recently upgraded and the new platform went live at the end of October. In the coming months we will be extending Concur Expense to the rest of our SHS Group Divisions.