Page 54 - SCADpro Trane Process book

Executive Interviews
We were given the opportunity to speak with Trane Technologies executives, each with a distinct and indispensable perspective. These conversations provided insight about the company, the brand, and the motivation behind everything you do. Elsewhere in this process book, we’ve incorporated quotes from Rasha Hasaneen, Vice President - Product Management Excellence & Innovation, Holly Paeper, Vice President and General Manager - Strategic Sales & Operations, Pablo Agurcia, Creative Director - Brand Strategy, and Amy Volz, Global Director - Brand Strategy. Here are some more of our favorite interview takeaways:
Scott tew Executive Director - Center for Energy Efficiency & Sustainability
In addition to his love of factoids, Scott shared with us that you cannot just make a better HVAC every year. You must
make a better HVAC and fix the future.
“Trane isn’t afraid to lead the charge to fix climate issues and call out others who aren’t doing the same.”
Donny SimmonS President - Commercial HVAC Americas
To Donny, it’s not just about the hardware, there needs to be a focus on the value that Trane offers. How the value is
created, how that value is different from other providers, and how valuable the service is over time.
“It’s all about reliability. That’s the customer experience we’re trying to create, and we want to make sure it’s a common experience.”
JaSon Bingham President - Residential HVAC and Supply
According to Jason, change is both the biggest challenge and opportunity, and the best way to change an organization
is to put the focus on the individuals who are interested in that change and support them/make them successful.
“Customer experience is the most important thing. Trane is a leader by being what the customer needs them to be.”