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Customer relations
THE WORLD MARY COHR OF MARY COHR BEAUTY SALONS
CONTENTS
BRAND COMMUNICATION
This application works, thanks to 3 tools:
E-CLIENT, CONNECTED APPLICATION
BACK OFFICE
This tool allows the MARY COHR brand and agent to con gure:
Salon treatments and skincare products
Brand communication
O ers (Flash o ers, Marketing operations, automatic o ers, such as birthdays) e-Training (connected training programme)
The Back O ce also contains a translation module for the integrated videos
TABLET APPLICATION
FOR BEAUTY THERAPISTS
Thanks to this application, the Beauty Therapist will be able to receive information from the Back O ce and her CRM software (Ikosoft Success X2 in France) as well as manage the application on her client’s telephone:
Managing client records Managing schedules Messaging service Salon window display Price list
Selection of o ers sent out to clients
TELEPHONE APPLICATION
FOR CUSTOMERS
The customer will be able to use the following features, thanks to the application: Salon location map
Presentation of the chosen Salon (address and telephone number, opening hours, list of treatments...)
On-line appointment booking
Salon o ers
Access to the catalogue of treatments and products News updates for the brand
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