Page 11 - TriHealth FY17 Year in Review

Culture/People Pillar
Team Member Engagement: A Committed, High-Performing Team!
Growth Pillar
26
46
72
74
39
2016
Q1 Q2 2017 2017 2017 2017 Press Ganey Goal
Service Pillar
1.7% Total Admission/Observations 1.4% Total Surgeries
6.4% TPP Encounters
2.7% ED Visits
2.6% Case Mix Index
Service Pillar
Satis ed Medical Sta !
Press Ganey Average = 45%
2012 2013 2014 2017 National Regional
2017 Medical Sta Satisfaction Survey
Quality/Safety Pillar
.61 82nd 367
Mortality Index Percentile Rank # of Lives Saved Expected vs. Observed
Patient Experience Improvements Paying O !
78th
74th
78.2
77.7
53
75.3
37
40
37
74.6
74.4
Q1 Q2 Q3 Q4
2017 2017 2017 2017 Goal
Finance Pillar
System Financial Performance Improving Year-End Comparison
2017
56.6
51.3
48.2
47.2
2014 2015 2016 2017
10
$ Millions
HCAHPS % Top Box
Percentile Rank
Participation Rate (%)
Overall Satisfaction Percentile Rank