Page 271 - Demo
P. 271
Controls/Action taken
Action planned
Website undated regularly
Key members and staff provided with PR training
Website to be updated
Complaints procedures in place
Procedures for dealing with the press and nominated spokespeople identi ed
To be kept under review
Regular dialogue with professional advisers and sector bodies such as APB and CoR regarding proposed legal and regulatory changes
To be kept under review
Insurance cover
Procedures with dealing with press enquiries
Regular professional training for members
Supervision of members involved in counselling
Excellent written records required to be kept
Insurance cover to be reviewed with insurers in early 2013
Training given to all care staff
Procedures in place for communication with CQC and nominated person identi ed as key contact
Regular compliance visits/returns from CQC
CSAS membership and advice
All incidences recorded and minuted
Training refresher in early 2013
Appendix BC 267
