Page 39 - Council Journal Winter 2019
P. 39
FEATURE Poor Organisational Performance Finding The Remedy For Poor
Organisational Performance
Diagnose the root causes of dysfunction so that you don’t solve for the wrong problem.
Case Study
they have not taken the actions needed to orient employees to that strategy. They deploy the organisation’s strong marketing, program management and financial capabilities against a constantly changing set of operational objectives and metrics. The whiplash this
management team creates leaves many employees exhausted and confused. This senior team spends more time praising their execution against near-term deliverables than discussing how to align the organisation against the long-term priorities.
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A large technology service firm with a history of strong execution has come up short
for years on its growth and profitability targets relative to many competitors. While the senior executive team agrees on the strategy,
