Page 3 - CAO Annual Report 2024/2025
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Contents
Vision, Mission, Values........................................................................................................................ inside front cover Programme ..................................................................................................................................................................... 2 Board of Directors 2024 ................................................................................................................................................. 3 The Chairperson’s Report ............................................................................................................................................. 4 Minutes of CAO AGM - 23 October 2024 ...................................................................................................................... 6 Financial Statements 2024/2025 ............................................................................................................................... 11 The CEO’s Report ........................................................................................................................................................ 20 Key Statistics - 2025 Academic Year........................................................................................................................... 23 Executive Management .............................................................................................................................................. 30 Administration Department.......................................................................................................................................... 31 Applications Verification Department.......................................................................................................................... 33 Call Centre Department ............................................................................................................................................... 35 Customer Service Department .................................................................................................................................... 37 Data Analyst Department............................................................................................................................................. 39 ICT Department ............................................................................................................................................................ 40 Marketing Department ................................................................................................................................................. 42 Operations Department................................................................................................................................................ 44 Central Application Service Pilot Project (CAS).......................................................................................................... 45 Profile of Dr Imtiaz Ismail Sooliman............................................................................................................................. 46 Photo Story.................................................................................................................................................................. 47
ANNUAL REPORT 2024/2025 | 1
CENTRAL APPLICATIONS OFFICE
