Page 39 - CAO Annual Report 2024/2025

CUSTOMER SERVICE DEPARTMENT
CENTRAL APPLICATIONS OFFICE
ESHIKA NAIDOO
Customer Service Supervisor
The Customer Service Department serves as the primary point of contact for all stakeholders, managing the main switchboard and providing prompt and efficient assistance to applicants and visitors. The team plays an essential role in the creation and publication of key institutional materials, such as the CAO annual handbook, Infographics etc.
This process involves diligently collecting up-to-date information from institutions and ensuring the accuracy of all programme details in our database, in print and on our website. Customer Service also plays a crucial role in coordinating all staff attendance at career fairs and is responsible for the meticulous planning and organization of all major stakeholder meetings, including User Group Meetings, Steering Committee Meetings, and the Annual General Meeting. Furthermore, the department provides essential support and training to institutional users on the CAO IUQ web system, keeping them informed of any system or procedural changes. By managing our applications-related stock and coordinating schools mailing, we ensure all logistical needs are met, facilitating a seamless and well-supported experience for all.
Customer Service Team (L2)
Neeresh Lutchman
ANNUAL REPORT 2024/2025 | 37